Troubleshooting, LCD Messages, Cause Action | Canon MPC600F/400

Chapter 8

Troubleshooting

LCD Messages

The following messages are displayed in the LCD when the machine is performing a function or encounters an error.

This section describes messages related to fax functions. For other messages, → Reference Guide.

• The error code appears in the ACTIVITY REPORT. (→ p. 7-2)

Message (Error Code)	Cause	Action
AUTO REDIAL	The machine is waiting to redial the other	Wait for the machine to automatically
	party’s number because the line was busy or	redial the number. If you want to cancel
	the other party did not answer when you	automatic redialling, wait until the
	tried to send the document.	machine starts dialling the number, press
		Stop/Reset then . (→ p. 4-10)

BUSY/NO SIGNAL	The telephone number you dialled is busy.	Try sending the document at a later time.
( 018)

	The fax number dialled was incorrect.	Check the fax number and dial again.

	The other party’s fax machine is not	Contact the other party and have them
	working.	check their fax machine.

	The other party is not using a G3 machine.	Contact the other party and ask them to
		send or receive the document using a G3
		machine.

	The touch tone/rotary pulse setting on your	Set your machine to the setting that
	machine is incorrect.	matches your telephone line. (→ p. 2-6)

	The receiving fax machine did not answer	Contact the other party and have them
	within 55 seconds (after all automatic	check their fax machine. You can try to
	redialling attempts).	send the document using manual sending
		via the handset (→ p. 4-8). For an
		overseas call, add pauses to the
		registered number. (→ p. 6-1)

CHANGE	The paper size setting is set to a size other	Set the paper size setting to A4, letter, or
PAPERSIZE:FAX	than A4, letter, or legal.	legal (→ Reference Guide). The received
		fax will then be printed automatically.

DOC. TOO LONG ( 003)	The document is longer than 1 metre.	Reduce the length of the document to
		within 1 metre, and then re-send it.

	There is a document jam in the ADF.	Clear the document jam (→ Reference
		Guide) and reload the document in the
		ADF.

ECM RX	The machine is receiving a fax using Error	ECM receptions may take longer than
	Correction Mode (ECM).	normal receptions. Turn off ECM if you
		need to receive quickly, or if you know
		your local lines are in good condition.
		(→ ECM RX, p. 9-6)

8

Troubleshooting

8-1

Image 59

Canon MPC600F/400 manual Troubleshooting, LCD Messages, Cause Action

Contents

SmartBase MPC600F/400 Page Controlling the machine from your PC Using Your DocumentationCopyright Trademarks Contents Summary of Settings Type Conventions Used in This Guide Page Operation Panel IntroductionCustomer Support Redial/Pause Coded Dial Hook Standby Display Registering Information Guidelines for entering Numbers, Letters, and SymbolsMethod 1 Using the Operation Panel Method 2 Using the MultiPASS Suite Software To Delete the Last Letter/Number Continue entering other letters using the numeric buttonsContinue entering other numbers using the numeric buttons Correcting a Mistake Registering Sender Information What is Sender Information? Press Menu Use or Press OK Press Stop/Reset to return to standby modeEntering the Date and Time Registering Your Fax/Telephone Number and Name Machine prints the USER’S Data List If you are unsure how to enter characters, → pHold to delete the previous entry and re-enter Press Menu Use or to select FAX Settings Setting the Telephone Line TypeDialling Through a Switchboard If you selected Prefix in step If you selected Hooking or Earth Connection in stepPage Speed Dialling Methods What is Speed Dialling?Speed Dialling Number max characters, including spaces One-Touch Speed DiallingRegistering Numbers for One-Touch Speed Dialling Use the numeric buttons to enter the name that goes with To Change a One-Touch Speed Dialling Entry Changing/Deleting a One-Touch Speed Dialling Entry To Delete a One-Touch Speed Dialling Entry Coded Speed DiallingRegistering Numbers for Coded Speed Dialling Use the numeric buttons to enter the fax/telephone number Changing/Deleting a Coded Speed Dialling EntryYou want to register max digits, including spaces Pauses To Delete a Coded Speed Dialling Entry To Change a Coded Speed Dialling Entry To register a group under a coded speed dialling code Group DiallingCreating Groups To register a group under a one-touch speed dialling button Press Coded Dial, then use the numeric buttons to enter To enter a destination registered for coded speed dialling You can select from the following Speed Dialling ListsPrinting Speed Dialling Lists To select the list you want to print Samples of the lists are shown below Touch SPD Dial List Preparing to Send a Fax Adjusting the Quality of Your FaxesSetting Colour or Black & White Transmission Sending Faxes Use or to select the resolution Setting the Scanning ResolutionSetting the Scanning Contrast Dialling Methods When the Fax Number is Not Registered in the MachineWhen the Fax Number is Registered in the Machine When You Dial from Your PC Coded Speed Dialling One-Touch Speed Dialling PC Dialling Group Dialling Press Start to begin scanning for sending Sending MethodsMemory Sending Dial the other party’s fax number Press OK to send Press Fax to set Fax ModePress Start to begin scanning Machine begins sending the document Manual Sending Via the HandsetPress Hook You can also lift the handset instead of pressing Hook While a document is scanning Cancelling SendingCancelling Memory Sending Cancelling Manual Sending Via the Handset Manual Redialling Redialling When the Line is BusyCancelling Manual Redialling Cancelling Automatic Redialling Coded speed dialling Sequential BroadcastingSending a Document to More Than One Destination One-touch speed diallingPage Press Menu Use or to select Memory Reference Press OK twice Delayed SendingDocuments Stored in Memory Printing a List of Documents in Memory Machine prints the document Printing a Document in Memory Press to delete the document Deleting a Document from MemoryChecking a Document’s Details Page Different Ways to Receive a Fax Receive Mode Main Use Operation RequirementsReceiving Faxes What Happens When FAX/TEL Auto SW is Selected Setting the Options for FAX/TEL Auto SW To set FAX/TEL Auto SW, → Quick Start Guide Make sure FaxTel is displayed in the LCD If you hear a slow beep tone or silence Receiving Faxes ManuallyMake sure Manual is displayed in the LCD If you hear a person’s voice Polling Receiving When Your PC is OffReceiving Faxes to the MultiPASS Suite Receiving While Performing Other Tasks Receiving Faxes in Memory When a Problem OccursCancelling Receiving Cancelling Polling Receiving Dialling an Overseas Number With Pauses Special FeaturesSpecial Dialling Confirming a Dial Tone Switching Temporarily to Tone DiallingPress Fax to set Fax Mode Press Hook When you have finished, press Hook to disconnect the call Continue with the operation you are performing Dialling Through a SwitchboardRestricting Use of Your Machine Enabling Restriction of Your Machine If you did not register a password, ignore this step Cancelling Restriction of Your MachinePress Menu Use or to select System Settings Press OK twice Follow this procedure to cancel restriction of your machine Report or List Description Details Reports and ListsSummary of Reports and Lists Press Menu Use or to select REPORTS/LISTS Press OK twice Activity Report Slerexe Company Limited TX Transmission Report Multi TX/RX Transaction Report RX Reception Report Cause Action TroubleshootingLCD Messages Message Error Code Cause Action Faxes sent from the machine are spotted or dirty Faxing ProblemsSending Problems You cannot send a fax Cannot receive a fax automatically Receiving ProblemsCannot send using Error Correction Mode ECM Errors occur frequently while sending Faxes do not print Cannot receive using Error Correction Mode ECMCannot receive a document manually Print quality is poor Telephone disconnects while you are talking Telephone ProblemsErrors occur frequently while receiving You cannot dial If You Cannot Solve the Problem If a Power Cut OccursPage Following illustrates the menu items in hierarchical order Summary of SettingsAccessing the Menus Understanding the Menu System Name Menus in FAX ModeSettings Name Description Settings Registers information on One-Touch Speed Dialling. → p Prints the Coded Speed Dial LIST. → pPrints the Group Dial LIST. → p Prints the USER’S Data LIST. → p Selects the line monitor volume sound during Off Enables/disables printing of the sender Information → pEnables/disables the off hook alarm that alerts Sets the volume of the machine sounds Press Redial/Pause Faxing capability. → p Enables/disables Error Correction Mode ECM During receptionWhen the machine is set to Manual Mode Mode after it rings for a specified time Selects the direction of the reduction Enables/disables remote receiving. → pIf you selects on above, selects the remote Receiving ID Paper loaded in the multi-purpose trayPage Telephone SpecificationsFacsimile Page Index Fax DiallingSpeed See Speed dialling Document Messages, LCD See also individual message ProblemsMemory sending Menus See also individual menu names Registering Timer See Delayed sendingReceiving See also individual receive modes Redialling Telephone Timer sending See Delayed sending