Printer Not Operating Correctly

Check the following items when the printer does not operate and will not print.

Cannot Print

Printer Not Switched On

Problem 1: Power button not switched on.

Solution: Press the Power button again to confirm that the Online lamp, Message lamp, and operation panel light. (Æ P.1-9)

Problem 2: Power cord not supplying power to the printer.

Solution: Confirm that the power cord connections at the printer and the power supply are tight. (Æ Setup Guide)

Problem 3: Power supply not providing power.

Solution: Connect another device to the power supply to confirm that the outlet is providing power. If not supplying power, check the breaker switches for the power line.

Problem 4: Power cord broken.

Solution: Call for service and request a new power cord.

Printer Is On But Not Online

Problem 1: Printhead is not installed.

Solution: Install the printhead. (Æ Setup Guide)

Problem 2: Ink tank(s) not installed.

Solution: Confirm that all ink tanks are installed. (Æ Setup Guide)

Problem 3: No print media loaded.

Solution: Load roll media or a cut sheet. (Æ P.2-8,P.2-19)

Problem 4: A cover is open.

Solution: Close the cover named in the message displayed on the operation panel.

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