Problem 5: Printer is still warming up.

Solution: Immediately after the printer is switched on, it cannot print because it needs a several seconds to warm up. After switching on the printer, you must wait for the Online lamp to light and remain on.

Cannot Install Windows Printer Driver

Problem 1: Incorrect CD-ROM mounted.

Solution: Mount the User Software CD-ROM provided with the printer.

Problem 2: User Software CD-ROM is damaged.

Solution: Call for service and request a new installer CD-ROM. You can also download the driver from the Canon Home Page (http://www.canon.com/).

Problem 3: Windows operating system is unstable.

Solution: If Windows displays a system error message such as “General Protection Fault” or “Illegal Operation”, the computer system has become unstable. Confirm the problem with the system and try to install again.

Problem 4: Installation does not complete successfully.

Solution: Delete the Printer icon then try to install again. (Æ Setup Guide)

Cannot Install Macintosh Driver

Problem 1: Incorrect CD-ROM mounted.

Solution: Mount the User Software CD-ROM provided with the printer.

Problem 2: Provided User Software CD-ROM is damaged.

Solution: Call for service and request a new installer CD-ROM. You can also download the driver from the Canon Home Page (http://www.canon.com/).

System Does Not Recognize the Printer

Problem 1: Interface cable is disconnected.

Solution: If the printer is connected via the USB or IEEE1394 port, check the cable connections at the printer and the computer. (Æ Setup Guide)

7-4Troubleshooting