Ciprico 4105 Series user manual Return Parts Policy

MediaVault 4105 User Manual

Return Parts Policy

Any warranty or service returns must be accompanied by an approved Return Materials Authorization (RMA) number to ensure prompt handling and processing.

Spare parts manufactured by Ciprico Inc. and purchased from Ciprico Inc. after the original disk array order carry a three (3) year warranty. Host Bus Adapters and spare parts (including drives) not manufactured by Ciprico Inc. will carry whatever warranty is supported by manufacturer, and customer will be advised to seek remedy through the appropriate manufacturer. Ciprico Inc. will make effort to assist customer, however any assistance outside of nominal facilitation will be billed at current hourly rate.

If the MV 4105 is suspected of malfunctioning or not performing as expected, conduct Ciprico Inc. Technical Support at 1-877-484-3797, extension 7, or through the Ciprico Inc. Web site at http://www.ciprico.com.

Provide the service support personnel with the following information:

•MV 4105 model and serial number

•Return shipping address

•Daytime telephone number

•Description of the problem

•Copy of the original purchase invoice

The service support personnel will assist you in determining whether the MV 4105 requires repair. If the products needs repair, the Service Support department will issue an RMA (Return Materials Authorization) number.

IMPORTANT: Obtain an RMA number from Service Support before you return the MV 4105. Include the RMA number on the shipping label. The RMA number is crucial for tracking the returned MV 4105 and providing proper service.

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