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Ciprico 4105 Series user manual 1. Problems, Likely Causes, and Recommended Solutions

Models: 4105 Series

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TABLE 7-1.Problems, Likely Causes, and Recommended Solutions.

MediaVault 4105 User Manual

ProblemSolving

TABLE 7-1.Problems, Likely Causes, and Recommended Solutions.

Issue/Problem	Likely Causes	Recommended Solutions

LED(s) stuck on immediately	Can be caused by loose power	Contact Ciprico Inc. technical support
on power up	connector to controller,	for further instructions.
Indicates that a controller is not	defective controller, or
Indicates that a controller is not	defective power supply.
getting power.	defective power supply.
getting power.

Immediate continuous tone	Can be caused by any of the	Contact Ciprico Inc. technical support
(high-pitched) on power-up	above problems, or that the	for further instructions.
Indicates that the controller	power supply is not functioning
Indicates that the controller	properly.
either isn't getting proper power	properly.
either isn't getting proper power
or that the controller failed., or
that there is a possible power
supply failure.

Other Hardware Failure	Includes:	Contact Ciprico Inc. technical support
	- LED failure	for further instructions.
	- LED failure
	- Beeper failure
	- Switch failure
	- A problem inside the chassis.

MV 4105_Ciprico Inc.

7-3

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Ciprico 4105 Series user manual 1. Problems, Likely Causes, and Recommended Solutions

Contents

User Manual Media Vault 4105 SeriesTrademarks CopyrightChanges Recommendations Contact Information Document Change History JanuaryTable of Contents Chapter 5 - Operations Limited Warranty D-2 Glossary Index MediaVault 4105 User ManualSafety Safety Definitions Safety PrecautionsMV 4105 before attempting any maintenance or cleaning WARNING Do not expose the MV 4105 to any liquidsWARNING To avoid a risk of fire and electric shock, make sure that existing wiring is in good condition and that the wire is not undersized. Do not operate the MV 4105 with damaged or substandard wiring Important Safety Considerations TABLE 1-1. Safety ConsiderationsSafety Warning Label Invisible Laser Radiation WarningImportant Safety Considerations French and German Languages Les Considérations importantes de SûretéWichtige Sicherheitsberücksichtigungen Backing Up Data Protecting Equipment and DataElectrostatic Discharge ESD First Aid Electrical Shock About the MV Chapter 2 IntroductionWho Should Use This Manual About the MV MV 4105 FeaturesTABLE 2-1. Features of the MV Who Should Use This Manual Chapter 3 Getting Started Checking the Package ContentsUnpacking InspectionUnpacking Checking the Package Contents Inspection Chapter 4 Installation Hardware Installation and ConfigurationDIAG - Diagnostic Port Compatible Fibre Channel Host AdaptorsCarrying handles Hardware Installation and ConfigurationFIGURE 4-1. MV 4105, Showing Its Carrying Handles TABLE 4-3. Recommended 4Gb Fibre Channel Host Adaptors Compatible Fibre Channel Host AdaptorsTABLE 4-4. Compatible 2 Gb Fibre Channel Host Adaptors To Install the SFP and Connect the LC Duplex Optical Cable Fibre Channel ConnectionsFIGURE 4-3. The Tips of the LC Duplex Cable FIGURE 4-4. LC Duplex Cable Being Inserted into the SFP at FC Port Daisy Chaining Hub DescriptionHub Configurations FIGURE 4-6. Hub Configuration - No Daisy ChainFC Port FC PortHost Computer MediaVault 4105 MediaVault 4105MediaVault 4105 FC PortDIAG - Diagnostic Port Editing System RequirementsUnit Power-Up Sequence LED Power-On SequenceAudible Alarm Chapter 5 OperationsThe operational functions for the MV 4105 are indicated on Table Operational FunctionsTABLE 5-1. Operational Functions for the MV Power RAID D1 - D5 4Gb 2Gb Service ComponentsFront Panel Components FIGURE 5-1. Front Panel ComponentsTABLE 5-2. Description of the Front Panel Components Fan Power Supply Receptacle Hub LEDs FC Port DIAG MODE SET Power On/OffRear Panel Components MODE SELECTSee “Fibre Channel Connections” in Chapter 4, Installation TABLE 5-3. Rear Panel ComponentsUnit Power-Up Sequence LED Power-On SequenceMode RAID Type Functions TABLE 5-5. Mode RAID Type FunctionsTABLE 5-5. Mode RAID Type Functions TABLE 5-5. Mode RAID Type Functions ReservedChanging the Mode Appendix A, Specifications, to ensure proper operationsIMPORTANT Consult the “RAID Compatibility” section in Mode Change Procedure Mode Set Button Audible Alarm The MV 4105 sounds an alarm when there is a problem with a driveCorrective actions should be applied to fix the problem TABLE 5-7. Audible Alarm Beeps and ToneChapter 6 Configuration Formatting and PartitioningMacintosh with OS 10.4.x Partitioning/Formatting Windows 2000/2003/XP Partitioning/FormattingFormatting and Partitioning ConfigurationMacintosh with OS 10.4.x Partitioning/Formatting Launching the Apple Disk Utility ProgramMediaVault 4105 User Manual Page Preparing a Single MV 4105 non-striping MediaVault 4105 User ManualIMPORTANT Do not choose “Use Current” NOTE For some versions of Mac OS/X, the screen contains aMediaVault 4105 User Manual Page Preparing a Pair of MV 4105 Units Striping FIGURE 6-8. Disk Insertion Warning for Unformatted MV 4105 Units4. Click on the upper CIPRICO FC-RAID icon MediaVault 4105 User Manual 8. At the “RAID Set Name” field, name the volume MediaVault 4105 User Manual displays icons similar to the ones shown in this example. See Figure Setup Procedure for Unstriped or Striped Volumes Windows 2000/2003/XP Partitioning/FormattingFIGURE 6-15. Initialize and Convert Disk Wizard Screen 4. At the Initialize and Convert Disk Wizard - Select Disks to Initialize screen, make sure the Disk 1 and Disk 2 checkboxes are checked. Click NEXT . See Figure Page FIGURE 6-19. Computer Management - Disk Management Screen MediaVault 4105 User Manual9. The New Volume Wizard screen appears. Click NEXT. See Figure FIGURE 6-21. New Volume Wizard ScreenFIGURE 6-22. New Volume Wizard - Select Volume Type Screen Procedure for Unstriped Volumes OnlyMediaVault 4105 User Manual FIGURE 6-23. New Volume Wizard - Select Disks Screen FIGURE 6-24. New Volume Wizard - Assign Drive Letters or Path ScreenFIGURE 6-25. New Volume Wizard - Format Volume Screen MediaVault 4105 User ManualPage 6. The Computer Management screen appears. It shows the settings of “New Volume E” for Disk 1. See Figure Procedure for Striped Volumes Only MediaVault 4105 User Manual FIGURE 6-30. New Volume Wizard - Assign Drive Letters or Path Screen FIGURE 6-31. New Volume Wizard - Format Volume Screen MediaVault 4105 User ManualPage MediaVault 4105 User Manual NOTE Prior to performing step 8, obtain the WinLDM utility from the 12. Reboot the computer FIGURE 6-36. Format E Screen 17. The Format E warning dialog box appears. Click OK. See FigureFIGURE 6-37. Format E Warning Dialog Box 18. The Computer Management screen appears. Click DISK Chapter 7 Problem Solving Problem Solving Issues & AnswersFrequently Asked Questions FAQs In this chapterProblem Solving Issues & Answers TABLE 7-1. Problems, Likely Causes, and Recommended SolutionsTABLE 7-1. Problems, Likely Causes, and Recommended Solutions Problem Solving Issue/ProblemRecommended Solutions Lost VolumeTABLE 7-2. Frequently Asked Questions Frequently Asked Questions FAQsMediaVault 4105 User Manual TABLE 7-2. Frequently Asked Questions Problem SolvingTABLE 7-2. Frequently Asked Questions MediaVault 4105 User ManualChapter 8 Maintenance Disk Drive Module ReplacementIn this chapter Remove the Front PanelDisk Drive Module Replacement Power-Off the Host Computer and MediaVault UnitRemove the Front Panel Remove the Disk Drive Module Install and Rebuild a Disk Drive Module For Disk Drive Modules in RAID 0 ModeFor Disk Drive Modules in RAID 3 Mode 10. Power-up the array 11. Power-up the host computer Product Information SpecificationsVideo Resolution Data APPENDIX ASpecifications TABLE A-1. Specifications for the MVModel Numbering MV4FaRXbbbbcDefTABLE A-2. Video Resolution Data Rates Video Resolution DataTABLE A-3. Video Resolution vs. Hours per Terabyte For Macintosh Operating Systems RAID CompatibilityTABLE A-4. Compatibility by Mode and Partition For Windows 2000/2003/XP Operating Systems TABLE A-5. Compatibility by Mode and PartitionCompliance Statements APPENDIX BFCC Compliance Statement Industry Canada Compliance StatementFCC Compliance Statement Industry Canada Compliance Statement CE Compliance InformationLINFORMATION DE CONFORMITE DE LA CE CE-BEFOLGUNGINFORMATIONENEuropean Union Compliance Statement European Standard EN55022 1998 Class B European Standard EN50081-1Firmware Updates UpdatesAPPENDIX C Firmware Updates Limited Warranty and Return Parts Policy APPENDIX DLimited Warranty Disclaimers of Warranty and Limitations of Remedy Inspection and AcceptanceAdvanced Replacement Option Customer Responsibilities for MV 4105 Usage and DamageReturn Parts Policy What Items to Return How to Return the Product Repaired Parts and Return ShipmentFabric Switch Zoning Fabric Switch ZoningFabric Switch Zoning Techniques APPENDIX EFabric Switch Zoning Fabric Switch Zoning TechniquesBackground Information ExampleExample SAN Software ExamplesExample Example NOTE Three licenses for SAN software are needed, one for each host ExampleCombinations of Hosts, Channels and Arrays MediaVault 4105 User Manual Glossary TABLE G-1. Acronyms or TerminologyTABLE G-1. Acronyms or Terminology GlossaryAcronym or Acronym DescriptionIndex 6-10 6-27 T 6-16Ciprico Inc Phone7003 W. Lake Street, Suite St. Louis Park, MN 55426 USA