Manuals / Ciprico / TV and Video / Home Theater Server

Ciprico 4105 Series Problem Solving, Issue/Problem, Likely Causes, Recommended Solutions

Models: 4105 Series

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Lost Volume

Problem Solving

MediaVault 4105 User Manual

TABLE 7-1.Problems, Likely Causes, and Recommended Solutions.

Issue/Problem	Likely Causes	Recommended Solutions

Lost Volume	Includes:	1. Depends on the cause, as listed
	- Drive or multiple drives down	the problems above.
	- Drive or multiple drives down	2. If all hardware, OS, drivers, and
	- Faulty controller	2. If all hardware, OS, drivers, and
	- Faulty controller	array are verified good, then data
	- Incorrect driver installed when	array are verified good, then data
	- Incorrect driver installed when	recovery software might be needed to
	array was formatted/striped	recovery software might be needed to
	array was formatted/striped	get the data back.
		get the data back.
	- Incorrect/corrupt driver	3. Contact Ciprico Inc. technical sup-
	installed now	3. Contact Ciprico Inc. technical sup-
	installed now	port for further instructions.
		port for further instructions.
	- Failed host adapter
	- Computer virus
	- SAN software not controlling
	the volume
	- Array powered off while writ-
	ing
	- Incorrect/faulty cable
	- Failed SFP
	- Application failed to write
	properly
	- Host computer locked up
	- OS is corrupt
	- Boot drive security is corrupt.

7-4	MV 4105_Ciprico Inc.

Image 89

Ciprico 4105 Series user manual Problem Solving, Issue/Problem, Likely Causes, Recommended Solutions, Lost Volume

Contents

Media Vault 4105 Series User ManualChanges CopyrightTrademarks Recommendations Contact Information January Document Change HistoryTable of Contents Chapter 5 - Operations Limited Warranty D-2 MediaVault 4105 User Manual Glossary IndexSafety Safety Precautions Safety DefinitionsMV 4105 before attempting any maintenance or cleaning WARNING Do not expose the MV 4105 to any liquidsWARNING To avoid a risk of fire and electric shock, make sure that existing wiring is in good condition and that the wire is not undersized. Do not operate the MV 4105 with damaged or substandard wiring TABLE 1-1. Safety Considerations Important Safety ConsiderationsInvisible Laser Radiation Warning Safety Warning LabelLes Considérations importantes de Sûreté Important Safety Considerations French and German LanguagesWichtige Sicherheitsberücksichtigungen Electrostatic Discharge ESD Protecting Equipment and DataBacking Up Data First Aid Electrical Shock Who Should Use This Manual Chapter 2 IntroductionAbout the MV TABLE 2-1. Features of the MV MV 4105 FeaturesAbout the MV Who Should Use This Manual Checking the Package Contents Chapter 3 Getting StartedUnpacking InspectionUnpacking Checking the Package Contents Inspection Hardware Installation and Configuration Chapter 4 InstallationDIAG - Diagnostic Port Compatible Fibre Channel Host AdaptorsFIGURE 4-1. MV 4105, Showing Its Carrying Handles Hardware Installation and ConfigurationCarrying handles TABLE 4-4. Compatible 2 Gb Fibre Channel Host Adaptors Compatible Fibre Channel Host AdaptorsTABLE 4-3. Recommended 4Gb Fibre Channel Host Adaptors Fibre Channel Connections To Install the SFP and Connect the LC Duplex Optical CableFIGURE 4-3. The Tips of the LC Duplex Cable FIGURE 4-4. LC Duplex Cable Being Inserted into the SFP at FC Port Hub Description Daisy ChainingFIGURE 4-6. Hub Configuration - No Daisy Chain Hub ConfigurationsFC Port FC PortMediaVault 4105 Host Computer MediaVault 4105MediaVault 4105 FC PortEditing System Requirements DIAG - Diagnostic PortLED Power-On Sequence Unit Power-Up SequenceAudible Alarm Chapter 5 OperationsTABLE 5-1. Operational Functions for the MV Operational FunctionsThe operational functions for the MV 4105 are indicated on Table Components Power RAID D1 - D5 4Gb 2Gb ServiceFront Panel Components FIGURE 5-1. Front Panel ComponentsTABLE 5-2. Description of the Front Panel Components Hub LEDs FC Port DIAG MODE SET Power On/Off Fan Power Supply ReceptacleRear Panel Components MODE SELECTTABLE 5-3. Rear Panel Components See “Fibre Channel Connections” in Chapter 4, InstallationLED Power-On Sequence Unit Power-Up SequenceTABLE 5-5. Mode RAID Type Functions Mode RAID Type FunctionsTABLE 5-5. Mode RAID Type Functions Reserved TABLE 5-5. Mode RAID Type FunctionsIMPORTANT Consult the “RAID Compatibility” section in Appendix A, Specifications, to ensure proper operationsChanging the Mode Mode Change Procedure Mode Set Button The MV 4105 sounds an alarm when there is a problem with a drive Audible AlarmCorrective actions should be applied to fix the problem TABLE 5-7. Audible Alarm Beeps and ToneFormatting and Partitioning Chapter 6 ConfigurationMacintosh with OS 10.4.x Partitioning/Formatting Windows 2000/2003/XP Partitioning/FormattingConfiguration Formatting and PartitioningLaunching the Apple Disk Utility Program Macintosh with OS 10.4.x Partitioning/FormattingMediaVault 4105 User Manual Page MediaVault 4105 User Manual Preparing a Single MV 4105 non-stripingNOTE For some versions of Mac OS/X, the screen contains a IMPORTANT Do not choose “Use Current”MediaVault 4105 User Manual Page FIGURE 6-8. Disk Insertion Warning for Unformatted MV 4105 Units Preparing a Pair of MV 4105 Units Striping4. Click on the upper CIPRICO FC-RAID icon MediaVault 4105 User Manual 8. At the “RAID Set Name” field, name the volume MediaVault 4105 User Manual displays icons similar to the ones shown in this example. See Figure Windows 2000/2003/XP Partitioning/Formatting Setup Procedure for Unstriped or Striped VolumesFIGURE 6-15. Initialize and Convert Disk Wizard Screen 4. At the Initialize and Convert Disk Wizard - Select Disks to Initialize screen, make sure the Disk 1 and Disk 2 checkboxes are checked. Click NEXT . See Figure Page MediaVault 4105 User Manual FIGURE 6-19. Computer Management - Disk Management ScreenFIGURE 6-21. New Volume Wizard Screen 9. The New Volume Wizard screen appears. Click NEXT. See FigureMediaVault 4105 User Manual Procedure for Unstriped Volumes OnlyFIGURE 6-22. New Volume Wizard - Select Volume Type Screen FIGURE 6-24. New Volume Wizard - Assign Drive Letters or Path Screen FIGURE 6-23. New Volume Wizard - Select Disks ScreenMediaVault 4105 User Manual FIGURE 6-25. New Volume Wizard - Format Volume ScreenPage 6. The Computer Management screen appears. It shows the settings of “New Volume E” for Disk 1. See Figure Procedure for Striped Volumes Only MediaVault 4105 User Manual FIGURE 6-30. New Volume Wizard - Assign Drive Letters or Path Screen MediaVault 4105 User Manual FIGURE 6-31. New Volume Wizard - Format Volume ScreenPage MediaVault 4105 User Manual NOTE Prior to performing step 8, obtain the WinLDM utility from the 12. Reboot the computer FIGURE 6-37. Format E Warning Dialog Box 17. The Format E warning dialog box appears. Click OK. See FigureFIGURE 6-36. Format E Screen 18. The Computer Management screen appears. Click DISK Problem Solving Issues & Answers Chapter 7 Problem SolvingFrequently Asked Questions FAQs In this chapterTABLE 7-1. Problems, Likely Causes, and Recommended Solutions Problem Solving Issues & AnswersTABLE 7-1. Problems, Likely Causes, and Recommended Solutions Issue/Problem Problem SolvingRecommended Solutions Lost VolumeMediaVault 4105 User Manual Frequently Asked Questions FAQsTABLE 7-2. Frequently Asked Questions Problem Solving TABLE 7-2. Frequently Asked QuestionsMediaVault 4105 User Manual TABLE 7-2. Frequently Asked QuestionsDisk Drive Module Replacement Chapter 8 MaintenanceIn this chapter Remove the Front PanelPower-Off the Host Computer and MediaVault Unit Disk Drive Module ReplacementRemove the Front Panel Remove the Disk Drive Module For Disk Drive Modules in RAID 0 Mode Install and Rebuild a Disk Drive ModuleFor Disk Drive Modules in RAID 3 Mode 10. Power-up the array 11. Power-up the host computer Specifications Product InformationVideo Resolution Data APPENDIX ATABLE A-1. Specifications for the MV SpecificationsMV4FaRXbbbbcDef Model NumberingTABLE A-3. Video Resolution vs. Hours per Terabyte Video Resolution DataTABLE A-2. Video Resolution Data Rates TABLE A-4. Compatibility by Mode and Partition RAID CompatibilityFor Macintosh Operating Systems TABLE A-5. Compatibility by Mode and Partition For Windows 2000/2003/XP Operating SystemsAPPENDIX B Compliance StatementsFCC Compliance Statement Industry Canada Compliance StatementFCC Compliance Statement CE Compliance Information Industry Canada Compliance StatementLINFORMATION DE CONFORMITE DE LA CE CE-BEFOLGUNGINFORMATIONENEuropean Standard EN55022 1998 Class B European Standard EN50081-1 European Union Compliance StatementAPPENDIX C UpdatesFirmware Updates Firmware Updates APPENDIX D Limited Warranty and Return Parts PolicyLimited Warranty Inspection and Acceptance Disclaimers of Warranty and Limitations of RemedyCustomer Responsibilities for MV 4105 Usage and Damage Advanced Replacement OptionReturn Parts Policy What Items to Return Repaired Parts and Return Shipment How to Return the ProductFabric Switch Zoning Fabric Switch ZoningFabric Switch Zoning Techniques APPENDIX EFabric Switch Zoning Techniques Fabric Switch ZoningBackground Information ExampleExample SAN Software ExamplesExample Example Example NOTE Three licenses for SAN software are needed, one for each hostCombinations of Hosts, Channels and Arrays MediaVault 4105 User Manual TABLE G-1. Acronyms or Terminology GlossaryGlossary TABLE G-1. Acronyms or TerminologyAcronym or Acronym DescriptionIndex 6-10 6-16 6-27 TPhone Ciprico Inc7003 W. Lake Street, Suite St. Louis Park, MN 55426 USA