Problem Solving | MediaVault 4105 User Manual |
Problem Solving Issues & Answers
Review the following sections and tables for typical questions/problems, likely causes, and Ciprico Inc. recommendations.
For additional troubleshooting issues and answers, see the Ciprico Inc. Knowledge Base at http://kb.ciprico.com/lore/index.php
TABLE 7-1. Problems, Likely Causes, and Recommended Solutions.
Issue/Problem | Likely Causes |
| Recommended Solutions | |
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5 or less slow beeps | - A drive has failed | 1. | Swap the drive with another drive | |
(repeating over and over). | - The interposer board has | and | ||
| problem follows the drive. | |||
| failed | |||
Indicates that a drive with that | 2. | If it does, replace the drive. Other- | ||
- The IDE cable to the | ||||
number has a problem. Also | wise contact Ciprico Inc. technical | |||
interposer board has failed | ||||
indicates the unit is in a | support for further instructions. | |||
(unprotected) RAID 0 mode. | - The port on the controller has |
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| |
| failed. |
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| |
| - Can also be caused by a |
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| |
| severed LED board cable. |
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| |
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| |
3 short/3 long beeps (Also | Outdated/incorrect driver for | 1. | Determine whether the problem is | |
known as 6 beeps) | host adapter installed; OS | on the host or the array. | ||
Indicates a communication time- | corrupt; faulty host adapter; | 2. | If the problem occurs on both | |
faulty cable; faulty SFP. | channels of the array, it is most likely | |||
out. This is broken into two cate- | ||||
Can be caused by bad RAM on | the host. | |||
gories: either a) The problem is | ||||
3. | If cable ends on the array end are | |||
outside of the array; or b) A drive | the controller, bad drive, bad | |||
swapped, and the problem switches | ||||
is taking too long to respond. | IDE cable, or bad interposer. | |||
sides, then the problem is on the host. | ||||
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| |||
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| 4. | Reinstall the host adapter drivers. | |
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| 5. | If this fails, contact Ciprico Inc. | |
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| technical support for further | ||
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| instructions. | ||
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| |
Constant, Solid Tone | This indicates that a drive is | 1. | Reconstruct the drive. | |
| down. The Service indicator | 2. | If that fails, replace the drive, | |
| should also be on. | perform a reconstruct. | ||
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| 3. | If that fails, contact Ciprico Inc. | |
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| technical support for further | ||
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| instructions. | ||
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MV 4105_Ciprico Inc. |
