Ciprico 4105 Series user manual Problem Solving Issues & Answers

Problem Solving MediaVault 4105 User Manual

Problem Solving Issues & Answers

Review the following sections and tables for typical questions/problems, likely causes, and Ciprico Inc. recommendations.

For additional troubleshooting issues and answers, see the Ciprico Inc. Knowledge Base at http://kb.ciprico.com/lore/index.php

TABLE 7-1.Problems, Likely Causes, and Recommended Solutions.

Issue/Problem	Likely Causes		Recommended Solutions
5 or less slow beeps	- A drive has failed	1.	Swap the drive with another drive
(repeating over and over).	- The interposer board has	and power-cycle it. Determine if the
		problem follows the drive.
	failed
Indicates that a drive with that		2.	If it does, replace the drive. Other-
	- The IDE cable to the
number has a problem. Also		wise contact Ciprico Inc. technical
	interposer board has failed
indicates the unit is in a		support for further instructions.
(unprotected) RAID 0 mode.	- The port on the controller has
	failed.
	- Can also be caused by a
	severed LED board cable.
3 short/3 long beeps (Also	Outdated/incorrect driver for	1.	Determine whether the problem is
known as 6 beeps)	host adapter installed; OS	on the host or the array.
Indicates a communication time-	corrupt; faulty host adapter;	2.	If the problem occurs on both
	faulty cable; faulty SFP.	channels of the array, it is most likely
out. This is broken into two cate-
	Can be caused by bad RAM on	the host.
gories: either a) The problem is
		3.	If cable ends on the array end are
outside of the array; or b) A drive	the controller, bad drive, bad
		swapped, and the problem switches
is taking too long to respond.	IDE cable, or bad interposer.
		sides, then the problem is on the host.
		4.	Reinstall the host adapter drivers.
		5.	If this fails, contact Ciprico Inc.
		technical support for further
		instructions.
Constant, Solid Tone	This indicates that a drive is	1.	Reconstruct the drive.
	down. The Service indicator	2.	If that fails, replace the drive,
	should also be on.	perform a reconstruct.
		3.	If that fails, contact Ciprico Inc.
		technical support for further
		instructions.

7-2 MV 4105_Ciprico Inc.