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Cisco Systems 11000 Series Cisco TAC Website, http//tools.cisco.com/RPF/register/register.do

Models: 11000 Series

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Preface

Obtaining Technical Assistance

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.

•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.

•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

•Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

		Cisco 11000 Series Content Services Switch Hardware Installation Guide

	78-15146-02			xxiii
	78-15146-02			xxiii

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Cisco Systems 11000 Series manual Cisco TAC Website, http//tools.cisco.com/RPF/register/register.do, xxiii

Contents

800 553-NETS 6387 Fax 408 Software Version JulyCorporate Headquarters Cisco Systems, Inc 170 West Tasman Drive San Jose, CAMove the equipment farther away from the television or radio Turn the television or radio antenna until the interference stopsCopyright 2003 Cisco Systems, Inc. All rights reserved Page Cisco TAC Escalation Center C O N T E N T SPreface AudienceExtend-Mounting the CSS 11800 Brackets Installing the CSS 11800Installing a Module Rack-Mounting the CSS 11050 or CSS 11150Powering Up the CSS Troubleshooting the CSS 11800 ModulesElectrical Specifications A-2 AC Power Cord Country Requirements A-3 Environmental Specifications A-4Network Management A-9 Supported Protocols A-7Routing Application A-8Class A Warning for Taiwan and Other Traditional Chinese Markets C-9 FCC and Telephone Company Procedures and Requirements C-4Radio Frequency Interference C-5 If Problems Arise C-5 Korean Class A EMC Warning C-6 Korean Certification Information C-678-15146-02 ContentsSwitch Fabric Module Connectors and LEDs 8-Port Fast Ethernet Module Connectors and LEDsCSS 11151 Content Services Switch CSS 11800 Content Services Switch2-27 Internal Disk Module LEDsConnecting a CSS 11800 AC Power Cord Switch Fabric Module 2 Connectors and LEDsCSS 11800 Internal Disk Module LED Descriptions Troubleshooting the CSS 11800 Power SupplyAC Power Cord Country Requirements A-3 Gigabit Ethernet Module LED DescriptionsSerial Connector Pinouts for the Diag Port B-4 IDM General Specifications A-6Obtaining Technical Assistance PrefaceAudience How to Use This Guide Related Documentation Symbols and Conventions Obtaining DocumentationSpecifications How to Use This GuideAudience Installing the CSSxvii Related DocumentationDocument Title Descriptionxviii Document TitleDescription Description Symbols and ConventionsDocument Title Documentation CD-ROM Obtaining DocumentationCisco.com Documentation Feedback Ordering Documentationhttp//tools.cisco.com/RPF/register/register.do Obtaining Technical AssistanceTechnical Assistance Center Cisco.comxxiii Cisco TAC Websitehttp//tools.cisco.com/RPF/register/register.do xxiv Cisco TAC Escalation CenterObtaining Additional Publications and Information Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL 78-15146-02 xxviPreface Obtaining Additional Publications and Information Installing the CSS Installing a CSS 11800 Module Unpacking and Installing the CSSSite Requirements Shipment Contents Unpacking the CSS If the Product is Damaged Installing the CSS 11050 or CSSRequired Tools and Equipment Shipment ContentsSite Requirements Unpacking the CSS 11050 or CSS Unpacking the CSS Unpacking the CSSUnpacking the CSS Unpacking the CSS 11050 or CSSIf the Product is Damaged Installing the CSS 11050 or CSS Installing the CSS 11050 or CSS 11150 as a Free-Standing Unit Installing the Mounting BracketsRack-Mounting the CSS 11050 or CSS Installing the CSS into the Rack Mid-Mounting the CSS 11800 Brackets Installing the CSSMounting bracket Mounting bracket Mounting key Mounting key 1-10Figure 1-4 Aligning Brackets on the CSS 11800 for Mid-Mounting 1-11 Extend-Mounting the CSS 11800 BracketsMounting bracket Mounting bracket Mounting key Mounting key 1-121-13 Rack-Mounting the CSS 11800 ChassisInstallation Precautions and Restrictions Installing a CSS 11800 ModuleInstallation Precautions and Restrictions Installation Precautions1-15 Module Slot RestrictionsSlot Number Slot Usage1-16 Figure 1-7 Fully Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS 11800 Module1-17 Removing or Installing a ModuleUnpacking a CSS 11800 Module 1-18 Installing a Module1-19 Figure 1-8 Installing a Module into a CSS 11800 Chassis1-20 Installing a Passive SCM or SFM1-21 Passive Module Switchover78-15146-02 Chapter 1 Unpacking and Installing the CSSInstalling a CSS 11800 Module 1-22Powering Up the CSS Powering Down the CSS Cabling the CSSCabling the CSS 11050 and CSS Connecting Power Cords Connecting the Console to the CSSThe CSS 11050 configuration supports State CSS 11050 and CSS 11150 Rear Panel Connectors and LEDsLED Name ColorCSS 11050 Front Panel Connectors and LEDs Indicates LED NameColor StateCSS 11152 Front Panel Connectors and LEDs CSS 11150 Front Panel Connectors and LEDsFigure 2-5 CSS 11151 Front Panel Connectors and LEDs Figure 2-8 CSS 11154 Front Panel Connectors and LEDs Figure 2-7 CSS 11153 Front Panel Connectors and LEDsAdditional Fast Ethernet FX connectors and LEDs Indicates LED NameColor StateGigabit Ethernet Module Connectors and LEDs Cabling the CSS 11800 ModulesSwitch Control Module Connectors and LEDs Fast Ethernet Module Connectors and LEDs2-10 CSS 11800 Product Description78-15146-02 Figure 2-9 CSS 11800 Content Services Switch2-11 Chapter 2 Cabling the CSS Cabling the CSS 11800 Modules2-12 Switch Control Module Connectors and LEDsSwitch Control Module Connectors 2-13 Power, Status, and Active module LEDs2-14 Switch Control Module LEDsTable 2-4 Switch Control Module LED Descriptions 2-15 Fast Ethernet Module Connectors and LEDsConfiguring a Terminal to the SCM Console Port 78-15146-02 Figure 2-11 8-Port Fast Ethernet Module Connectors and LEDs2-16 Chapter 2 Cabling the CSS Cabling the CSS 11800 ModulesDuplex LEDs RJ-45 10BASE-T/100BASE-TX connectors Fiber SC connectors2-17 10/100 LEDs2-18 Gigabit Ethernet Module Connectors and LEDsFast Ethernet Module LEDs 2-19 Figure 2-13 illustrates the LEDs and connectors on a GEMFigure 2-13 Gigabit Ethernet Module Connectors and LEDs Table 2-7 Gigabit Ethernet Module LED Descriptions Gigabit Ethernet Module LEDs2-20 2-21 Switch Fabric Module SFM and SFM2 Connectors and LEDs2-22 Figure 2-14 illustrates the SFM front panel LEDs and connectors2-23 Power LEDFigure 2-15 Switch Fabric Module 2 Connectors and LEDs Console/diag connectors Diag 1 and Diag2-24 Internal Disk Module LEDsSFM and SFM2 LEDs 78-15146-02 2-25Figure 2-16 Internal Disk Module LEDs Chapter 2 Cabling the CSS Cabling the CSS 11800 ModulesConnecting a CSS 11050 or CSS 11150 Power Cord Connecting Power CordsConnecting a CSS 11050 or CSS 11150 Power Cord Internal Disk Module LEDs2-27 Connecting a CSS 11050 or CSS 11150 AC Power CordConnecting a CSS 11150 DC Power Cord respectively To connect the CSS 11150 DC power supply to a power sourceconnectors labeled from left to right, +, -, and Figure 2-18 Location of CSS 11150 DC Power Supply Connectors2-29 Connecting a CSS 11800 Power CordDC Power Source 2-30 Connecting a CSS 11800 AC Power CordConnecting a CSS 11800 DC Power Cord Figure 2-19 Connecting a CSS 11800 AC Power Cord2-31 Figure 2-20 Location of CSS 11800 DC Power Supply Connectors2-32 Connecting the Console to the CSSTable 2-11 CSS 11800 to DC Power Source Cabling 2-33 Parity none Stop BitsTroubleshooting the Console Interface Powering Up the CSSPowering Down the CSS Troubleshooting CSS Hardware Components2-35 Troubleshooting the Console InterfacePossible Problem Recommended Action2-36 Troubleshooting the CSS Power SupplyTable 2-14 Troubleshooting the CSS 11800 Power Supply 2-37 Troubleshooting the CSS 11800 ModulesTable 2-15 Troubleshooting the CSS 11800 Modules 2-38 You cannot access log orInternal Disk Module Specifications Supported Protocols SpecificationsElectrical Specifications Environmental Specifications Physical Specifications Module SpecificationsElectrical Specifications AC Power Cord Country Requirements Physical Specifications Environmental SpecificationsSwitch Control Module Module SpecificationsSwitch Control Module Switch Fabric ModuleIDM General Specifications Internal Disk Module SpecificationsIDM Power Requirements Network Supported ProtocolsTransport Network Utilities RoutingGateway ApplicationNetwork Management DC Power Supply Safety WarningsA-10 Lithium Battery Disposal WarningsA-11 78-15146-02 Appendix A Specifications Lithium Battery Disposal WarningsA-12 RJ-45 Timing BITS Connector Pinouts Cable PinoutsRJ-45 Fast Ethernet Connector Pinouts RJ-45 RS-232 Serial Connector PinoutsRJ-45 Fast Ethernet Connector Pinouts RJ-45 RS-232 Serial Connector Pinouts Table B-4 RJ-45 RS-232 Serial Connector Pinouts for the Diag Port RJ-45 to RJ-45 CSS Cisco Console Adapter Cable Page Reversible Table B-8 CSS RJ-45 RS 232 Console Port, Full Cable Pinouts CableRJ-45 Management Connector Pinouts RJ-45 Timing BITS Connector PinoutsRegulatory Standards Compliance Canadian IC CS-03 Requirements Regulatory InformationFCC and Telephone Company Procedures and Requirements A P P E N D I X CRegulatory Standards Compliance Avis D’Industrie Canada Canadian IC CS-03 RequirementsFCC and Telephone Company Procedures and Requirements Radio Frequency Interference If Problems AriseKorean Certification Information Korean Class A EMC WarningAssociated Year Code YYPage Class A Warning for Taiwan and Other Traditional Chinese Markets 78-15146-02 C-10Appendix C Regulatory Information Class A Warning for Taiwan and Other Traditional Chinese MarketsIN-1 I N D EIN-2 IN-3 IN-4 IN-5 78-15146-02 IN-6Index