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Appendix C End User License and Warranty
Limited Warranty
replacement parts used in Hardware replacement may be new or equivalent to new. Cisco's obligations
hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service
center's then-current Return Material Authorization (RMA) procedures.
Hardware for Cisco 2000 Series Wireless LAN Controllers, Cisco 2700 Series Location Appliances,
Cisco 4100 Series Wireless LAN Controllers, Cisco 4400 Series Wireless LAN Controllers, and
Cisco Wireless Services Modules. Cisco Systems, Inc., or the Cisco Systems, Inc. subsidiary selling
the Product (“Cisco”) warrants that commencing from the date of shipment to Customer (and in case of
resale by a Cisco reseller, commencing not more than ninety (90) days after original shipment by Cisco),
and continuing for a period of ninety (90) days, the Hardware will be free from defects in material and
workmanship under normal use. The date of shipment of a Product by Cisco is set forth on the packaging
material in which the Product is shipped. This limited warranty extends only to the original user of the
Product. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under
this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within
the warranty period and according to the replacement process described in the Warranty Card (if any),
or if no Warranty Card, as described at www.cisco.com/en/US/products/prod_warranties_listing.html or
a refund of the purchase price if the Hardware is returned to the party supplying it to Customer, freight
and insurance prepaid. Cisco replacement parts used in Hardware replacement may be new or equivalent
to new. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in
accordance with Cisco's or its service center's then-current Return Material Authorization (RMA)
procedures.
Software. Cisco warrants that commencing from the date of shipment to Customer (but in case of resale
by an authorized Cisco reseller, commencing not more than ninety (90) days after original shipment by
Cisco), and continuing for a period of the longer of (a) ninety (90) days or (b) the software warranty
period (if any) set forth in the warranty card accompanying the Product (if any): (a) the media on which
the Software is furnished will be free of defects in materials and workmanship under normal use; and (b)
the Software substantially conforms to its published specifications. The date of shipment of a Product
by Cisco is set forth on the packaging material in which the Product is shipped. Except for the foregoing,
the Software is provided AS IS. This limited warranty extends only to the Customer who is the original
licensee. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers and
licensors under this limited warranty will be, at Cisco's option, repair, replacement, or refund of the
Software if reported (or, upon request, returned) to Cisco or the party supplying the Software to
Customer. In no event does Cisco warrant that the Software is error free or that Customer will be able to
operate the Software without problems or interruptions. In addition, due to the continual development
of new techniques for intruding upon and attacking networks, Cisco does not warrant that the Software
or any equipment, system or network on which the Software is used will be free of vulnerability to
intrusion or attack.
Restrictions. This warranty does not apply if the Software, Product or any other equipment upon which
the Software is authorized to be used (a) has been altered, except by Cisco or its authorized
representative, (b) has not been installed, operated, repaired, or maintained in accordance with
instructions supplied by Cisco, (c) has been subjected to abnormal physical or electrical stress, misuse,
negligence, or accident; or (d) is licensed, for beta, evaluation, testing or demonstration purposes for
which Cisco does not charge a purchase price or license fee.