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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide
OL-8551-04
Chapter 3 Message and Recovery Proced ures
SW_VLAN Messages
Error Message SW_VLAN-4-BAD_VLAN_TIMER_ACTIVE_VALUE: Encountered incorrect VLAN
timer active value [chars].
Explanation Because of a software error, a VLAN timer was detected as active when it should have
been inactive or as inactive when it should have been active. [chars] is the VLAN timer active value.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the
“Error Message Traceback Reports” section on page 2-7.
Error Message SW_VLAN-4-EXT_VLAN_CREATE_FAIL: Failed to create VLANs [chars]:
[chars].
Note This message applies only to Catalyst 3550 switches.
Explanation The software failed to create VLANs. The first [chars] is the Layer 2 VLAN list, and
the second [chars] describes the reason for the failure.
Recommended Action Find out more about the error by using the show tech-support privileged
EXEC command and by copying the error message exactly as it appears on the console or system
log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported
problems. For more information about these online tools and abo ut contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7 for more information.
Error Message SW_VLAN-4-EXT_VLAN_INTERNAL_ERROR: Extended VLAN manager received an
internal error [dec] from [chars] [chars].
Explanation An unexpected error code was received by the VLAN m anager from the extended-range
VLAN configuration software. [dec] is the error code. The first [chars] is the function, and the
second [chars] describes the error code.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather data that might help identify the nature of the error.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TAC, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 2-7.