Cisco Systems 3750 Error Message Traceback Reports

2-7

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

OL-8551-04

Chapter 2 System Message Overview

Error Message Traceback Reports

Error Message Traceback Reports

Some messages describe internal errors and contain traceback information. This information is very

important and should be included when you report a problem to your technical support representative.

This message example includes traceback information:

-Process= "Exec", level= 0, pid= 17

-Traceback= 1A82 1AB4 6378 A072 1054 1860

Some system messages ask you to copy the error messages and take further action. These online tools

also provide more information about system error messages.

The Output Interpreter provides additional information and suggested fixes based on the output of many

CLI commands, such as the the show tech-support privileged EXEC command. You can access the

Output Interpreter at this URL:

https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl

The Bug Toolkit provides information on open and closed caveats, and allows you to search for all

known bugs in a specific Cisco IOS Release. You can access the Bug Toolkit at this URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl

If you cannot determine the nature of the error, see the “Obtaining Documentati on, Obtaining Support,

and Security Guidelines” section on page x for further information.