3-80
Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide
OL-8551-04
Chapter 3 Message and Recovery Proced ures
PLATFORM Messages
PLATFORM Messages
This section contains low-level platform-specific messages.
Error Message PLATFORM-1-CRASHED: [chars].
Note This message applies only to Catalyst 3750, 3560, 2975, 2970, and 296 0 switches.
Explanation The system is attempting to display the failure message from the previous failure.
[chars] is the description of the error message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.
Error Message PLATFORM-3-NO_HARDWARE_RESOURCES: Not enough hardware resources.
Shutting down [chars].
Note This message applies only to Catalyst 3750 and 3560 switches.
Explanation There are too many VLANs and routed ports. [chars] is the short interface name, such
as Gi1/0/1, or the VLAN name, such as VLAN0002.
Recommended Action Reduce the total number of VLANs and routed ports to be less than 1023. To
preserve configurations and connections across reboots, save the configuration.
Error Message PLATFORM-3-PW_REC_HRPC_BAD_LENGTH: Received incompatible length
(=[dec]) in set-password-recovery HRPC message from box [dec].
Note This message applies only to Catalyst 3750 and 2975 switches.
Explanation The system received an incompatible length parameter in the set-password-recovery
HRPC message. This can be caused by a stack operating with incompatible software versions on
different stack members. The first [dec] is the length and the second [dec] is the switch.
Recommended Action Make sure that all stack members are running compatible software images. If the
problem persists, find out more about the error by using the show tech-support privileged EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the “Error Message
Traceback Reports” section on page 2-7.