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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide
OL-8551-04
Chapter 3 Message and Recovery Proced ures
EXPRESS_SETUP Messages
Error Message ETHCNTR-3-UNEXPECTED_EVENT: Request [hex] encountered event [dec] in
state [dec].
Note This message applies only to Catalyst 3550 switches.
Explanation An unexpected event occurred during a RAM-access request . [hex] is a request
identifier. The first [dec] is an event number, and the second [dec] is a state number.
Recommended Action Find out more about the error by using the show tech-support privileged
EXEC command and by copying the error message exactly as it appears on the console or system
log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported
problems. For more information about these online tools and abo ut contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7 for more information.
EXPRESS_SETUP Messages
This section contains messages for the Express Setup feature.
Error Message EXPRESS_SETUP-3-UNABLE_TO_RESET_CONFIG: [chars].
Explanation The system is unable to reset the configuration. [chars] is a text string that explains why
the reset failed. For example, error renaming config file, error removing config file, or
error removing private config file.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.
Error Message EXPRESS_SETUP-6-CONFIG_IS_RESET: [chars].
Explanation The configuration is reset. [chars] is a text message that clarifies the reset event, such
as The configuration is reset and the system will now reboot.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.
Error Message EXPRESS_SETUP-6-MODE_ENTERED.
Explanation The Express Setup mode is active.
Recommended Action No action is required.