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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide
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Chapter 3 Message and Recovery Procedures
HARDWARE Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.
Error Message HARDWARE-3-INDEX_ERROR: Index value [dec] is invalid.
Note This message applies only to Catalyst 3750, 3560, 2975, 2970, and 296 0 switches.
Explanation The index into the hardware table is out-of-range. [dec] is the index value.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.
Error Message HARDWARE-3-INTRNUM_ERROR: Port-ASIC Interrupt number [dec] is invalid.
Note This message applies only to Catalyst 3750, 3560, 2975, 2970, and 296 0 switches.
Explanation The interrupt ID used in a port ASIC is invalid. [dec] is the interrupt number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.
Error Message HARDWARE-3-PORTNUM_ERROR: port number [dec] is invalid.
Note This message applies only to Catalyst 3750, 3560, 2975, 2970, and 296 0 switches.
Explanation The port number used is invalid (out of range). Each interface in a given port ASIC is
identified by an index value. [dec] is the port number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with th e gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.