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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide
OL-8551-04
Chapter 3 Message and Recovery Proced ures
PM Messages
Error Message PM-4-ERR_RECOVER_VP: Attempting to recover from [chars] err-disable
state on [chars], vlan [dec].
Explanation The port manager is attempting to bring up the virtual port after taking it down to the
error-disabled state. The first [chars] is the error, the second [chars] is the virtual port, a nd [dec] is
the VLAN ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look
for similar reported problems. If you still require assistance, open a case with the TA C, or contact
your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 2-7.
Error Message PM-4-EXT_VLAN_INUSE: VLAN [dec] currently in use by [chars].
Explanation The port manager failed to allocate the VLAN for external use because the VLAN is
being used by another feature. [dec] is the VLAN that is being used, and [chars] is the feature t hat
is using it.
Recommended Action Reconfigure the feature (for example, the routed port) to use anothe r internal
VLAN or to request another available VLAN.
Error Message PM-4-EXT_VLAN_NOTAVAIL: VLAN [dec] not available in Port Manager.
Explanation The port manager failed to allocate the requested VLAN. T he VLAN is probably being
used as an internal VLAN by other features. [dec] is the requested VLAN.
Recommended Action Try to configure a different VLAN on the device.
Error Message PM-4-INACTIVE: putting [chars] in inactive state because [chars].
Explanation The port manager has been blocked from creating a virtua l port for the switch port and
VLAN, causing the port to be in an inactive state. The reason for this condition is specified in the
error message. The first [chars] is the interface name, an d the second [chars] is the reason.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather data that might help identify the nature of the error.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TAC, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 2-7.
Error Message PM-4-INT_FAILUP: [chars] failed to come up. No internal VLAN available.
Explanation The port manager failed to allocate an internal VLAN, and therefore the interface
cannot be enabled. [chars] is the interface nam e.
Recommended Action Remove the extended-range VLAN by using the no vlan vlan -id global
configuration command to free up resources.