Troubleshooting | Cisco Systems 4300 guide

Chapter 5 Troubleshooting

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Event Notification Window” section on page 3-10. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the back focus as described in the “Adjusting Back Focus on the IP Camera” section on page 2-9. Configure options for video as described in the “Streaming Settings Window” section on page 3-3.

Cisco Video Surveillance 4300 and 4500 High-Definition IP Cameras User Guide

5-2	OL-19609-04

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Cisco Systems 4300 manual Troubleshooting

Contents

Americas Headquarters Text Part Number OL-19609-04 Copyright 2009-2011 Cisco Systems, Inc. All rights reserved N T E N T S Log Windows Overview Organization Preface IP Camera Features Overview IP Camera Physical Details Adjusting Back Focus on the IP Camera section on Front of IP Camera Rear of IP Camera Described in the Resetting the IP Camera section on Side of IP Camera DC Auto Iris Lens Connector Pinouts Package Contents Installing the IP Camera Getting Started Action Explanation Action Explanation Action Explanation Before you Begin Performing the Initial Setup of the IP CameraProcedure Accessing the IP Camera Protocol//ipaddress Understanding the IP Camera User Interface IP Camera Window Links Field Description IP Camera WindowsLink Description IO Port Status Adjusting Back Focus on the IP CameraLAN IP Channel 1 and Channel Powering the IP Camera On or Off Resetting the IP Camera Section on Reset Type Procedure RemarksInitial Setup of the IP Camera OL-19609-04 Configuring and Managing the IP Camera Accessing Navigating the Configuration Windows Feature Setup Windows Snmp Streaming Streaming Settings WindowResolution Primary fps Secondary fps Current Channel Area Streaming Setup AreaOption Description Audio Setup Area Video Area Microphone Area Camera Settings WindowVideo Adjustments Area Described in , Viewing Live Video Day Night Filter Area Text Overlay Area Video Overlay Settings WindowIO Ports Settings Window IO Ports Output Ports Pan Tilt Settings WindowInput Ports Area Pan/Tilt Area RS-232 SettingsEvent Notification Window Event Triggering Area Option Email Notification Area Patrol Sequence Window Patrol Sequence Area Analytics Windows Network Setup WindowsBasic Settings Window Basic Device Operations Area Basic Settings AreaIP Addressing Window Time Settings Window IP Addressing Area Local Time Area Set Time Mode AreaYou click Save Settings Clone PC Time button Cisco Discovery Protocol CDP Area Discovery Settings WindowNTP Server Settings Area Show Neighbors button Snmp v3 Area Snmp Settings WindowSnmp v2c Area 8000000901IPv4addresshex 802.1x Settings Window EAP-FAST Configuration Options IP Filter Settings WindowEAP-PEAP Configuration Options IP Filter Area QoS Settings WindowClass of Service CoS Area Filter Entries Area Account Initialization Window Administration WindowsDifferentiated Services DiffServ Area SSH Administrator Accounts AreaAccess Protocols Area User Settings Window User List Area Delete button Maintenance Settings WindowChange button Reset button Factory Default AreaRestore button Reboot Area Reboot button Device Information Area Firmware Settings WindowAddressing Window section on Device Processes Window Firmware Maintenance AreaUpgrade button Details button Log Setup Settings Window, Local Log Window, Password Complexity WindowLog Setup Settings Window Log Windows Local Log Settings Area Syslog Settings Area Local Log Window Log List Area Log messages, see -25 on Explanation Severity Devicerebootmanual DefaultsrestoredDevicerebootauto Ethsignaldegrade Outputtworeset LoginOutputonereset Powersupplyfailure Startstream TimedstswitchTimeregswitch Stopstream Control Description Video controls Streaming Settings Window section on Video image controls Save Snapshot button Image tools Hotspot Zoom buttonHotspot Pan/Tilt Mirror button Full Screen button Audio controls Add Preset Position Presets controlsSet Current Preset as Preset button Pan/tilt speed controls Motion detection Motion detection controls Enable Motion Detection check box Save Settings button Full Screen check Troubleshooting Troubleshooting Numerics IN-2 Http Https LED IN-4 IN-5 IN-6 IN-7 IN-8