Administration Guide, Hunt Group | Cisco Systems 7971G-GE, 7970G

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1		Telephony Features for the Cisco Unified IP Phone (continued)

	Feature		Description	Configuration Reference

	Forced authorization		Controls the types of calls that certain users can	For more information, refer to:
	codes (FAC)		place.	• Cisco Unified Communications Manager
				• Cisco Unified Communications Manager
	(SCCP phones only)			System Guide, “Forced Authorization
				Codes (FAC)” chapter.
				• Cisco Unified Communications Manager
				Features and Services Guide, “Client
				Matter Codes and Forced Authorization
				Codes” chapter.

	Group call pickup		Allows a user to answer a call that is ringing on a	For more information, refer to the Cisco
			directory number in another group.	Unified Communications Manager Features
				and Services Guide, “Call Pickup” chapter.

	Help system		Provides a comprehensive set of topics that appear	Requires no configuration.
			on the phone screen.

	Hold/Resume		Allows the user to move a connected call between	• Requires no configuration, unless you
			an active state and a held state.	want to use music on hold. See “Music on
				Hold” in this table for information.
				• See also: “Hold Reversion” in this table.

	Hold Reversion		Limits the amount of time that a call can be on hold	For more information about configuring this
			before reverting back to the phone that put the call	feature, refer to Cisco Unified
			on hold and alerting the user.	Communications Manager Features and
			Reverting calls are distinguished from incoming	Services Guide, “Hold Reversion” chapter.
			Reverting calls are distinguished from incoming
			calls by a single ring (or beep, depending on the
			new call indicator setting for the line). This
			notification repeats at intervals if not resumed.
			A call that triggers Hold Reversion also displays an
			animated icon in the call bubble and a brief
			message on the status line.
			You can configure call focus priority to favor
			incoming or reverting calls.

	Hunt Group		Provides load sharing for calls to a main directory	For more information, refer to:
			number. A hunt group contains a series of directory	• Cisco Unified Communications Manager
			numbers that can answer the incoming calls. When	• Cisco Unified Communications Manager
			numbers that can answer the incoming calls. When	Administration Guide, “Hunt Group
			the first directory number in the hunt group is busy,	Administration Guide, “Hunt Group
			the first directory number in the hunt group is busy,	Configuration” chapter.
			the system hunts in a predetermined sequence for	Configuration” chapter.
			the system hunts in a predetermined sequence for	• Cisco Unified Communications Manager
			the next available directory number in the group	• Cisco Unified Communications Manager
			and directs the call to that phone.	System Guide, “Understanding Route
				Plans” chapter.

	Immediate Divert		Allows a user to transfer a ringing, connected, or	For more information, refer to:
			held call directly to a voice-messaging	• Cisco Unified Communications Manager
			system.When a call is diverted, the line becomes	• Cisco Unified Communications Manager
			system.When a call is diverted, the line becomes	System Guide, “Cisco Unified IP Phones”
			available to make or receive new calls.	System Guide, “Cisco Unified IP Phones”
			available to make or receive new calls.	chapter.
				chapter.
				• Cisco Unified Communications Manager
				Features and Services Guide, “Immediate
				Divert” chapter

			Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0


	OL-15299-01				5-9
	OL-15299-01				5-9

7970G, 7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.

Cisco Systems 7971G-GE Administration Guide, Hunt Group, Features and Services Guide, Immediate

Models: 7970G 7971G-GE

Feature

• Cisco Unified Communications Manager

• Cisco Unified Communications Manager

Features and Services Guide, “Client

Unified Communications Manager Features

and Services Guide, “Call Pickup” chapter.

Communications Manager Features and

• Cisco Unified Communications Manager