Monitoring the Voice Quality of Calls, Viii

Contents

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 9-12
Resetting or Restoring the Cisco Unified IP Phone 9-13
Performing a Basic Reset	9-13
Performing a Factory Reset	9-14
Using the Quality Report Tool	9-14
Monitoring the Voice Quality of Calls 9-15
Using Voice Quality Metrics	9-15
Troubleshooting Tips 9-16

			Where to Go for More Troubleshooting Information			9-17
			Cleaning the Cisco Unified IP Phone	9-17
			Providing Information to Users Via a Website
A P P E N D I X		A	Providing Information to Users Via a Website		A-1
			How Users Obtain Support for the Cisco Unified IP Phone				A-1
			Giving Users Access to the User Options Web Pages			A-1
			How Users Access the Online Help System on the Phone				A-2
			How Users Get Copies of Cisco Unified IP Phone Manuals				A-2
			Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)					A-2
			How Users Subscribe to Services and Configure Phone Features A-3
			How Users Access a Voice-Messaging System		A-3
			How Users Configure Personal Directory Entries		A-4
			Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer					A-4
			Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series B-1
A P P E N D I X		B
			Supporting International Users C-1
A P P E N D I X		C	Supporting International Users C-1
			Adding Language Overlays to Phone Buttons C-1
			Installing the Cisco Unified Communications Manager Locale Installer C-1
			Support for International Call Logging C-2
			Technical Specifications D-1
A P P E N D I X		D	Technical Specifications D-1
			Physical and Operating Environment Specifications			D-1
			Cable Specifications D-2
			Network and Access Port Pinouts	D-2
			Basic Phone Administration Steps
A P P E N D I X		E	Basic Phone Administration Steps	E-1
			Example User Information for these Procedures		E-1
		Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0


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7970G, 7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.

Cisco Systems 7970G, 7971G-GE manual Monitoring the Voice Quality of Calls, Viii

Models: 7970G 7971G-GE

Monitoring the Voice Quality of Calls 9-15

Troubleshooting Tips 9-16

How Users Access the Online Help System on the Phone

How Users Access a Voice-Messaging System

Cable Specifications D-2

Basic Phone Administration Steps

Example User Information for these Procedures

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7970G, 7971G-GE specifications