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7971G-GE, 7970G
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Cisco Unified IP Phone 7970G/7971G-G
E Administration Guide for Cisco
Unified Communications Manager 7.0
OL-15299-01
Chapter 7 Viewing Model Information, Stat
us, and Statistics on the Cisco Unified IP Phone
Status Menu
Contents
Main
Page
CONTENTS
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Preface
Overview
Audience
Organization
Related Documentation
Obtaining Documentation, Obtaining Support, and Security Guidelines
Cisco Product Security Overview
Document Conventions
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An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970 Series
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What Networking Protocols Are Used?
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What Features are Supported on the Cisco Unified IP Phone 7970 Series?
Feature Overview
Configuring Telephony Features
Configuring Network Parameters Using the Cisco Unified IP Phone
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
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Overview of Supported Security Features
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Understanding Security Profiles
Identifying Authenticated, Encrypted, and Protected Phone Calls
Establishing and Identifying Secure Conference Calls
Establishing and Identifying Protected Calls
Call Security Interactions and Restrictions
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
Best PracticesRequirements and Recommendations
Security Restrictions
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
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Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phone 7970 Series
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Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Communications Products
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
Providing Power to the Phone
Power Guidelines
Phone Power Consumption and Display Brightness
Power Outage
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
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Adding Phones to the Cisco Unified Communications Manager Database
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and TAPS
Adding Phones with Cisco Unified Communications Manager Administration
Adding Phones with BAT
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from SCCP to SIP
Converting an In-Use Phone from SCCP to SIP
Converting an In-Use Phone from SIP to SCCP
Deploying a Phone in an SCCP and SIP Environment
Determining the MAC Address of a Cisco Unified IP Phone
Setting Up the Cisco Unified IP Phone
Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phone 7970 Series Components
Network and Access Ports
Handset
Speakerphone
Headset
Audio Quality Subjective to the User
Connecting a Headset
Disabling a Headset
Using External Devices
Installing the Cisco Unified IP Phone
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Attaching the Cisco Unified IP Phone Expansion Module 7914
Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
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Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone 7970 Series
Displaying a Configuration Menu
Unlocking and Locking Options
Editing Values
Overview of Options Configurable from a Phone
Network Configuration Menu
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Device Configuration Menu
Unified CM Configuration
SIP Configuration Menu (SIP Phones Only)
SIP General Configuration Menu
Line Settings Menu (SIP Phones Only)
Call Preferences Menu (SIP Phones Only)
HTTP Configuration Menu
Locale Configuration Menu
NTP Configuration Menu (SIP Phones Only)
UI Configuration Menu
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Media Configuration Menu
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Power Save Configuration Menu
Ethernet Configuration Menu
Security Configuration Menu
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QoS Configuration Menu
Network Configuration
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Security Configuration Menu
CTL File Menu
Trust List Menu
802.1X Authentication and Status
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Modifying a Phone Button Template for Personal Address Book or Fast Dials
Configuring Softkey Templates
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
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Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Creating Custom Background Images
List.xml File Format Requirements
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
Configuring Wideband Codec
Configuring the Idle Display
Automatically Disabling the Cisco Unified IP Phone Touchscreen
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
Status Menu
Status Messages Screen
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Network Statistics Screen
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Firmware Versions Screen
Expansion Module(s) Screen
Call Statistics Screen
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Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
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Disabling and Enabling Web Page Access
Device Information
Network Configuration
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Network Statistics
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Device Logs
Streaming Statistics
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Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
Identifying Error Messages
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Cisco CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Phone with Cisco Unified Communications Manager
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Troubleshooting Cisco Unified IP Phone Security
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General Troubleshooting Tips
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General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Page
A
Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
Giving Users Access to the User Options Web Pages
How Users Access the Online Help System on the Phone
How Users Get Copies of Cisco Unified IP Phone Manuals
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice-Messaging System
How Users Configure Personal Directory Entries
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
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B
Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
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C
Supporting International Users
Adding Language Overlays to Phone Buttons
Installing the Cisco Unified Communications Manager Locale Installer
Support for International Call Logging
D
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network and Access Port Pinouts
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E
Basic Phone Administration Steps
Example User Information for these Procedures
Adding a User to Cisco Unified Communications Manager
Adding a User From an External LDAP Directory
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone
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Performing Final End User Configuration Steps
INDEX
Symbols
Numerics
A
B
C
D
E
F
pickup
all breakout all calls all loop prevention busy configurable display no answer
G
H
I
J
K
L
M
N
TFTP Server 2
O
P
Q
R
S
Page
T
U
V
W
X