Using the Quality Report Tool

Chapter 9 Troubleshooting and Maintenance

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:

•CTL file—Erased

•LSC—Erased

•User configuration settings—Reset to default values

•Network configuration settings—Reset to default values

•Call histories—Erased

•Locale information—Reset to default values

•Phone application—Erased (phone recovers by loading the term70.default.loads file or the term71.default.loads file, depending on the phone model)

Before you perform a factory reset, ensure that the following conditions are met:

•The phone must be on a DHCP-enabled network.

•A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.

•The term70.default.loads file or the term71.default.loads file and the files specified in that file should be available on the TFTP server that is specified by the DHCP packet.

To perform a factory reset of a phone, perform the following steps:

Procedure

Step 1 Unplug the power cable from the phone and then plug it back in.

The phone begins its power-up cycle.

Step 2 While the phone is powering up, and before the Speaker button flashes on and off, press and hold #.

Continue to hold # until each line button flashes on and off in sequence in orange.

Step 3 Release # and press 123456789*0#.

You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place.

After you press these keys, the line buttons on the phone flash orange and then green, and the phone goes through the factory reset process. This process can take several minutes.

Do not power down the phone until it completes the factory reset process, and the main screen displays.

The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation.

	Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
9-14	OL-15299-01

7970G, 7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.

Cisco Systems 7970G, 7971G-GE manual Using the Quality Report Tool, Performing a Factory Reset

Models: 7970G 7971G-GE

Performing a Factory Reset

Procedure

Using the Quality Report Tool

OL-15299-01

7970G, 7971G-GE specifications