Text Part Number OL-15299-01
Americas Headquarters
Page
Iii
N T E N T S
Setting Up the Cisco Unified IP Phone
Adjusting the Placement of the Cisco Unified IP Phone
Configuring Features, Templates, Services, and Users
Vii
Disabling and Enabling Web Page Access
Viii
Monitoring the Voice Quality of Calls
D E
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Overview
Audience
Organization
Related Documentation
Cisco Unified IP Phone 7970 Series
Xii
Cisco Product Security Overview
Document Conventions
Convention Description
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Understanding the Cisco Unified IP Phone 7970 Series
An Overview of the Cisco Unified IP Phone
Cisco Unified IP Phone
What Networking Protocols Are Used?
Networking Protocol Purpose Usage Notes
Unified Communications Manager System
Guide
Discovery Protocol white paper
Support, see the LLDP-MED and Cisco
Rtcp
RTP
Related Topics
Feature Overview
Providing Users with Feature Information
Configuring Telephony Features
Telephony Features Available for the Phone,
Related Topic
Refer to Cisco Unified Communications Manager Security
Topic Reference
Guide, Troubleshooting chapter
Overview of Supported Security Features
Unified IP Phone section on page 3-12for more information
Feature Description
Understanding Security Profiles
Menu section on
Unified IP Phones section on page 1-16for more information
Related Topic
Establishing and Identifying Secure Conference Calls
Call Security Interactions and Restrictions
Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
Best Practices-Requirements and Recommendations
Security Restrictions
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Purpose For More Information
See the Telephony Features Available for the Phone
Refer to Cisco Unified Communications Manager
See theModifying Phone Button Templates section
Administration Guide, Softkey Template
Administration Guide, Directory Number
Administration Guide
Installing Cisco Unified IP Phones
Task Purpose For More Information
Refer to the Cisco Unified Communications Manager
See the Installing the Cisco Unified IP Phone section
See the Providing Power to the Phone section on
See the Adjusting the Placement of the Cisco Unified IP
Phone section on
Configuration
Configuration IPv4 Configuration
Dhcp
Refer to Cisco Unified IP Phone 7970 Series Guide
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A P T E R
Related Topic
Providing Power to the Phone
Power Guidelines
Power Outage, Obtaining Additional Information about Power,
Power Type Guidelines
Power Outage
Phone Power Consumption and Display Brightness
Max. Power
Phone Model Power Configuration Switch Brightness
Obtaining Additional Information about Power
Understanding Phone Configuration Files
See the Resolving Startup Problems section on
Obtaining Power from the Switch
Understanding the Phone Startup Process
Purpose Related Topics
See the Network Configuration Menu section
Configuring Vlan
See the Understanding Phone Configuration
Requesting the Configuration File
Tftp server has configuration files, which define
Parameters for connecting to Cisco
Adding Phones with Auto-Registration
Requires MAC Method Address?
Taps
Adding Phones with Auto-Registration and Taps
Adding Phones with BAT
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from Sccp to SIP
Procedure
Converting an In-Use Phone from Sccp to SIP
Converting an In-Use Phone from SIP to Sccp
Deploying a Phone in an Sccp and SIP Environment
Determining the MAC Address of a Cisco Unified IP Phone
Network Requirements
Before You Begin
Cisco Unified Communications Manager Configuration
Network and Access Ports
Network and Access Ports, Handset, Speakerphone, Headset,
Handset
Speakerphone
Headset
Audio Quality Subjective to the User
See the Network and Access Ports section on
Installing the Cisco Unified IP Phone
Before You Begin
See the Headset section on page 3-3for supported
Cisco Unified IP Phone 7970 Series Rear Cable Connections
Module
Attaching the Cisco Unified IP Phone Expansion Module
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Adjusting the Placement of the Cisco Unified IP Phone
Securing the Phone with a Cable Lock
See Figure
Mounting the Phone to the Wall
Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
Configuring Startup Network Settings
From the phone, press the Settings Security Configuration
Configuring Security on the Cisco Unified IP Phone
Related Topic
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Configuring Settings on the Cisco Unified IP Phone
Displaying a Configuration Menu
Editing Values
Unlocking and Locking Options
Overview of Options Configurable from a Phone
Dhcp settings Dynamic Host Configuration Protocol Dhcp
PC Vlan
Network Configuration Menu
Category Description Network Configuration Menu Option
Configuration Menu section on
To Table
Option Description To Change
Configuring Settings on the Cisco Unified IP Phone
IPv4 Configuration Menu Options
File, see the Security Configuration Menu Section on
Unified Communications Manager Security
Guide. For information about unlocking the CTL
File, see to the Security Configuration Menu
Device Configuration Menu
Can change the Tftp Server 2 address
File will be downloaded from the new Tftp
State
Unified CM Configuration
Active Standby
Blank
Unified Communications Manager Administration Guide
SIP Configuration Menu SIP Phones Only
Designation Description
Window choose System Device Pool
Displaying a Configuration Menu, Device Configuration Menu,
Device Settings SIP Profile
Directory Number
Call Preferences Menu SIP Phones Only
Phone Configuration
Http Configuration Menu
Speed Dial
Line
Activated
Locale Configuration Menu
UI Configuration Menu
Configuration Menu SIP Phones Only section
Parameters
Gets used see Media Configuration Menu
Administration Device Phone Phone
Interface
User Preferences Audio Preferences Wideband Headset
User Preferences Audio Preferences Wideband Handset
Media Configuration Menu
Is the party who is on a call with the party whose
That the remote party receives. The remote party
User Preferences
Phone Phone Configuration to set this
Audio Preferences Wideband Handset
Choose Device Phone Phone
Enterprise Parameters
Power Save Configuration Menu
Security Configuration Menu
Ethernet Configuration Menu
16describes the options on the Security Configuration menu
Network Configuration
QoS Configuration Menu
Phone Phone Configuration
Disabled-default
Call Statistics Screen, Streaming Statistics,
Eliminates the need to manually control firmware
Device Phone Phone
Phone
Advantage/Unified Video Advantage Cvta is connected to
Low
Switch. Settings include
MIC
Security Configuration Menu
Cisco Unified Communications Manager
Security Guide
File installs automatically when the phone
See the 802.1X Authentication and Status
CTL File Menu
For this phone
Trust List Menu
802.1X Authentication and Status
Section in Cisco Unified Communications
Manager Security Guide
802.1X Authentication Device
Choose Settings Security Configuration
Authentication
802.1X Authentication EAP-MD5
Softkey
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Telephony Features Available for the Phone
Configuring Features, Templates, Services, and Users
Feature Description Configuration Reference
Communications Manager Features
Features and Services Guide, Barge
Communications Manager Feature
Features and Services Guide, Call
Forward Maximum Hop Count service parameter
Administration Guide, Directory
Specifying Options that Appear on
User Options Web Pages,
Features and Services Guide, Call Park
Administration Guide, Call Park
Services Guide, Monitoring
Communications System Guide
Features and Services Guide, Cisco
Administration Guide, Cisco Unified
Administration Guide, Client Matter
Features and Services Guide, Client
Individually. Conference features include
Services Guide, Custom Phone Rings Chapter
System Guide
Features and Services Guide, Do Not Disturb
Features and Services Guide, Immediate
Administration Guide, Hunt Group
See Configuring Softkey Templates
Cisco Unified CallManager Feature
Unified IP Phone Guide, Basic Call
Refer to Cisco Unified Communications
Manager Administration Guide, Directory
Features and Services Guide, Malicious
Automatically placed on hold Number Configuration chapter
Call Identification chapter
Features and Services Guide, Music On
Administration Guide, Music On Hold
Features and Services Guide Barge
Manager System Guide, SIP Dial Rules
Administration Guide, Modifying Phone
Administration Guide, Phone Button
Features and Services Guide, Quality
QRT
Administration Guide, Conference
Administration Guide, Time Period
Administration Guide, Device Pool
Refer to the Cisco Unified IP Phone Service
Administration Guide, Understanding
Manager Administration Guide
Configuring Corporate and Personal Directories
Cisco VT Advantage Administration
Administration Guide, Cisco
Configuring Personal Directory
Configuring Corporate Directories
Modifying Phone Button Templates
Address Book Synchronizer
Choose Device Device Settings Phone Services
Configuring Softkey Templates
Adding Users to Cisco Unified Communications Manager
Setting Up Services
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
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Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
Ringlist.xml File Format Requirements
Creating Custom Phone Rings
Configuring a Custom Phone Ring
Creating Custom Background Images
PCM File Requirements for Custom Ring Types
List.xml Example
List.xml File Format Requirements
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
Configuring Wideband Codec
Configuring the Idle Display
Field Description
Field Description
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Model Information Screen, Status Menu,
Model Information Screen
See the Using Cisco Unified IP Phones with
CTL
Different Protocols section on
Status Menu
Press the Settings button
Status Messages Screen
Select Status Messages
Network Configuration Menu section on
Administration section on page 2-12for
Message Description Possible Explanation and Action
Cisco Unified Communications Manager
Information, see the 802.1X Authentication
Settings Security Configuration
Address. See the Network Configuration
Status section on
4-5section for details
See the Network Configuration Menu
Versions Screen section on page 7-11to verify
Section on page 4-5section for details
Has not provided a DNS server. Check
Select Network Statistics
Network Statistics Screen
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Firmware Versions Screen
Port IPv4
Select Firmware Versions
Expansion Modules Screen
To exit the Firmware Version screen, press the Exit softkey
Select Expansion Modules
Call Statistics Screen
Press the Settings button Select Status
Select Call Statistics
6explains the items displayed in the Call Statistics screen
MOS LQK
Voice Quality Metrics
Preceding 8-second interval of the voice stream. For more
That the Cisco Unified IP Phone uses
Description
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Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Http//IPaddress
Disabling and Enabling Web Page Access
Device Information
Choose Device Phone
UDI
Network Configuration
Description
Description
PC Vlan
Network Statistics
Lldp
Streaming Statistics
Device Logs
Cisco Unified IP Phone uses
Voice Quality Metrics
Related Topics
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Resolving Startup Problems
Troubleshooting and Maintenance
Identifying Error Messages, Checking Network Connectivity,
Identifying Error Messages
Choose Tools Control Center Network Services
Verifying DNS Settings
Creating a New Configuration File
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying Physical Connection
Identifying Intermittent Network Outages
Checking Static IP Address Settings
Verifying Dhcp Settings
Verifying Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Troubleshooting Cisco Unified IP Phone Security
Checking Power Connection
Problem Possible Cause
802.1X Enabled on Phone but Not Authenticating
Summary Explanation
General Troubleshooting Tips
Options section on page 4-3 for details
See the Call Statistics Screen section on page 7-13 for
Information about displaying these statistics
To resolve this problem, re-enable the port from the switch
Problem Solution
Halfduxcollisionexceedthreshold
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Operation Performing Explanation
Performing a Factory Reset
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Metric Change Condition
Troubleshooting Tips
Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
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Providing Information to Users Via a Website
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Access the Online Help System on the Phone
Html
How Users Access a Voice-Messaging System
Installing the Synchronizer
How Users Configure Personal Directory Entries
Programs Cisco Systems TabSync
Configuring the Synchronizer
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Sccp SIP
Features
WMI
Sccp SIP
Tool
Cisco Unified Communications Manager Features
Cisco Unified IP Phone Service Application
Services Guide
Development Notes for Release 4.13 or later
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Adding Language Overlays to Phone Buttons
Supporting International Users
Support for International Call Logging
Specification Value or Range
Physical and Operating Environment Specifications
Network and Access Port Pinouts
Cable Specifications
Network Port Connector
Pin Number Function
Access Port Connector
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Example User Information for these Procedures
Basic Phone Administration Steps
Adding a User From an External Ldap Directory
Proceed to Configuring the Phone, page E-3
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
Proceed to the section Configuring the Phone, page E-3
Configuring the Phone
Example johndoe
Example doe
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Page
Click Device Associations
Choose User Management End User
Performing Final End User Configuration Steps
IN-1
IN-2
See CDP
Computer telephony integration CTI
PCM file requirements Daisy chaining 9-10data Vlan
IN-3
Signaling
See Dhcp
IN-4
DND
Mlpp
IN-5
Adjustment plate Identifying Forced authorization codes
Codec 729
IN-6
See Http
LLDP-MED
IN-7
MAC Address Operational Vlan ID PC Port Configuration
Mobile phone interference Mobile voice access
Messages button Messages URL Message waiting
Metrics, voice quality MIC Mobile connect
IN-9
CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP
See Rtcp
Real-Time Control Protocol
Real-Time Transport Protocol
See RTP
LSC MIC
Settings button Settings menu access
Streaming Status menu Description
IN-11
Survivable Remote Site Telephony
See Srst
IN-12
See TCP
See UDP
See TLS
See Tftp
Documentation for A-2
Accessing Console Logs Core Dumps
Providing required information to A-1
Vlan