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Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
Device Logs
The Device Logs area on a phone’s web page provides information you can use to help monitor and
troubleshoot the phone.
• Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
• Core Dumps—Includes hyperlinks to individual dump files.
• Status Messages area—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. You can also see this information from the Status Messages
screen on the phone. Tabl e 7- 2 describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-1, and then click the Status Messages hyperlink.
• Debug Display area—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A
phone streams information when it is on a a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about the streams. Most calls
use only one stream (Stream 1), but some calls use two or three stream. For example, a barged call uses
Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-1, and then click the Stream 1, the Stream 2, or the Stream
3 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
CDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol.
CDP Neighbor Port Neighbor device port to which the phone is connected discovered by
CDP protocol.
LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP
protocol.
LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol.
LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by
LLDP protocol.
Table 8-4 Access Area and Network Area Items (continued)
Item Description
Table 8-5 Streaming Statistics Area Items
Item Description
Remote Address IP address and UDP port of the destination of the stream.
Local Address IP address and UPD port of the phone.