Cisco Systems 7971G-GE, 7970G - page 139

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Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0

OL-15299-01

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Load Auth Failed The phone could not load a configuration file. Check that:

• A good version of the configuration file

exists on the applicable server.

• The phone load being downloaded has not

been altered or renamed.

• Phone load type is compatible; for

example, you cannot place a DEV load

configuration file on a REL-signed phone.

Load ID incorrect Load ID of the software file is of the wrong

type.

Check the load ID assigned to the phone (from

Cisco Unified Communications Manager,

choose Device > Phone). Verify that the load ID

is entered correctly.

Load rejected HC The application that was downloaded is not

compatible with the phone’s hardware.

Occurs if you were attempting to install a

version of software on this phone that did not

support hardware changes on this newer phone.

Check the load ID assigned to the phone (from

Cisco Unified Communications Manager,

choose Device > Phone). Re-enter the load

displayed on the phone. See the “Firmware

Versions Screen” section on page 7-11 to verify

the phone setting.

Load Server is invalid Indicates an invalid TFTP server IP address or

name in the Load Server option.

The Load Server setting is not valid. The Load

Server specifies a TFTP server IP address or

name from which the phone firmware can be

retrieved for upgrades on the phones.

Check the Load Server entry (from

Cisco Unified Communications Manager

Administration choose Device > Phone).

No CTL installed A certificate trust list (CTL) file is not installed

in the phone.

Occurs if security is not configured. If security is

configured, CTL file does not exist on the TFTP

server.

For more information, refer to Cisco

Unified Communications Manager Security

Guide.

No default router DHCP or static configuration did not specify a

default router.

• If the phone has a static IP address, verify

that the default router has been configured.

See the “Network Configuration Menu”

section on page 4-5 section for details.

• If you are using DHCP, the DHCP server

has not provided a default router. Check the

DHCP server configuration.

Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)

Message Description Possible Explanation and Action

Contents

Main Page CONTENTS Page Page Page Page Page Page Page Preface Overview Audience Organization Related Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions Page An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Page What Networking Protocols Are Used? Page Page Page What Features are Supported on the Cisco Unified IP Phone 7970 Series? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Page Overview of Supported Security Features Page Understanding Security Profiles Identifying Authenticated, Encrypted, and Protected Phone Calls Establishing and Identifying Secure Conference Calls Establishing and Identifying Protected Calls Call Security Interactions and Restrictions Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Required Network Components Best PracticesRequirements and Recommendations Security Restrictions Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 7970 Series Page Page Page Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Phone Power Guidelines Phone Power Consumption and Display Brightness Power Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Page Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified Communications Manager Administration Adding Phones with BAT Using Cisco Unified IP Phones with Different Protocols Converting a New Phone from SCCP to SIP Converting an In-Use Phone from SCCP to SIP Converting an In-Use Phone from SIP to SCCP Deploying a Phone in an SCCP and SIP Environment Determining the MAC Address of a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone 7970 Series Components Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Using External Devices Installing the Cisco Unified IP Phone Page Attaching the Cisco Unified IP Phone Expansion Module 7914 Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Footstand and Phone Height Securing the Phone with a Cable Lock Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP Phone Page Page Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7970 Series Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Phone Network Configuration Menu Page Page Page Page Device Configuration Menu Unified CM Configuration SIP Configuration Menu (SIP Phones Only) SIP General Configuration Menu Line Settings Menu (SIP Phones Only) Call Preferences Menu (SIP Phones Only) HTTP Configuration Menu Locale Configuration Menu NTP Configuration Menu (SIP Phones Only) UI Configuration Menu Page Media Configuration Menu Page Page Power Save Configuration Menu Ethernet Configuration Menu Security Configuration Menu Page QoS Configuration Menu Network Configuration Page Page Page Security Configuration Menu CTL File Menu Trust List Menu 802.1X Authentication and Status Page Page Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Page Page Page Page Page Page Page Page Page Page Page Page Page Page Configuring Corporate and Personal Directories Configuring Corporate Directories Configuring Personal Directory Modifying Phone Button Templates Modifying a Phone Button Template for Personal Address Book or Fast Dials Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Specifying Options that Appear on the User Options Web Pages Page Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Creating Custom Phone Rings Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone Touchscreen Page Page Page Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Status Menu Status Messages Screen Page Page Page Page Page Network Statistics Screen Page Firmware Versions Screen Expansion Module(s) Screen Call Statistics Screen Page Page Page Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Page Disabling and Enabling Web Page Access Device Information Network Configuration Page Page Page Network Statistics Page Device Logs Streaming Statistics Page Page Page Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified Communications Manager Settings Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified Communications Manager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Troubleshooting Cisco Unified IP Phone Security Page General Troubleshooting Tips Page General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of Calls Using Voice Quality Metrics Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Page A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Access the Online Help System on the Phone How Users Get Copies of Cisco Unified IP Phone Manuals Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) How Users Subscribe to Services and Configure Phone Features How Users Access a Voice-Messaging System How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Page Page B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Page Page Page Page Page C Supporting International Users Adding Language Overlays to Phone Buttons Installing the Cisco Unified Communications Manager Locale Installer Support for International Call Logging D Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page Page E Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Page Page Page Performing Final End User Configuration Steps INDEX Symbols Numerics A B C D E F pickup all breakout all calls all loop prevention busy configurable display no answer G H I J K L M N TFTP Server 2 O P Q R S Page T U V W X