Field Description | Cisco Systems 7971G-GE, 7970G instruction

Chapter 6 Customizing the Cisco Unified IP Phone

Automatically Disabling the Cisco Unified IP Phone Touchscreen

Table 6-1	Display On and Off Configuration Fields (continued)

Field		Description

Display Idle Timeout		Length of time that the phone is idle before the display turns off. Applies
		only when the display was off as scheduled and was turned on by an end-user
		(by pressing a button on the phone, touching the touchscreen, or lifting the
		handset).
		Enter the value in this field in the format hours:minutes.
		For example, to turn the display off when the phone is idle for 1 hour and 30
		minutes after an end-user turns the display on, enter 1:30.
		The default value is 0:30.

Display On When		Disable/enable automatic illumination of the LCD screen when a call is
Incoming Call		received.
		Default: Disabled

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0

	OL-15299-01	6-9

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Cisco Systems 7971G-GE, 7970G manual Field Description

7970G, 7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.

Contents

Text Part Number OL-15299-01 Americas HeadquartersPage Iii N T E N T S Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Configuring Features, Templates, Services, and Users Vii Disabling and Enabling Web Page Access Viii Monitoring the Voice Quality of Calls D E OL-15299-01 Organization OverviewAudience Xii Related DocumentationCisco Unified IP Phone 7970 Series Boldface font Document ConventionsCisco Product Security Overview Convention Description Xiv Information you must enter is in boldface screen fontItalic screen font Understanding the Cisco Unified IP Phone 7970 Series An Overview of the Cisco Unified IP Phone Cisco Unified IP Phone What Networking Protocols Are Used? Guide Networking Protocol Purpose Usage NotesUnified Communications Manager System RTP Support, see the LLDP-MED and CiscoDiscovery Protocol white paper Rtcp Related Topics Feature Overview Related Topic Configuring Telephony FeaturesProviding Users with Feature Information Telephony Features Available for the Phone, Refer to Cisco Unified Communications Manager Security Topic Reference Guide, Troubleshooting chapter Overview of Supported Security Features Unified IP Phone section on page 3-12for more information Feature Description Unified IP Phones section on page 1-16for more information Understanding Security ProfilesMenu section on Related Topic Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Best Practices-Requirements and Recommendations Security Restrictions OL-15299-01 See theModifying Phone Button Templates section See the Telephony Features Available for the PhonePurpose For More Information Refer to Cisco Unified Communications Manager Administration Guide, Softkey Template Administration Guide, Directory Number Refer to the Cisco Unified Communications Manager Installing Cisco Unified IP PhonesAdministration Guide Task Purpose For More Information Phone section on See the Providing Power to the Phone section onSee the Installing the Cisco Unified IP Phone section See the Adjusting the Placement of the Cisco Unified IP Refer to Cisco Unified IP Phone 7970 Series Guide Configuration IPv4 ConfigurationConfiguration Dhcp OL-15299-01 A P T E R Related Topic Providing Power to the Phone Power Type Guidelines Power GuidelinesPower Outage, Obtaining Additional Information about Power, Phone Model Power Configuration Switch Brightness Phone Power Consumption and Display BrightnessPower Outage Max. Power Obtaining Additional Information about Power Understanding Phone Configuration Files Purpose Related Topics Obtaining Power from the SwitchSee the Resolving Startup Problems section on Understanding the Phone Startup Process See the Network Configuration Menu section Configuring Vlan Parameters for connecting to Cisco Requesting the Configuration FileSee the Understanding Phone Configuration Tftp server has configuration files, which define Taps Adding Phones with Auto-RegistrationRequires MAC Method Address? Adding Phones with Auto-Registration and Taps Adding Phones with BAT Using Cisco Unified IP Phones with Different Protocols Converting an In-Use Phone from SIP to Sccp ProcedureConverting a New Phone from Sccp to SIP Converting an In-Use Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment Determining the MAC Address of a Cisco Unified IP Phone Network Requirements Before You Begin Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Subjective to the User See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on Before You Begin Cisco Unified IP Phone 7970 Series Rear Cable Connections Module Attaching the Cisco Unified IP Phone Expansion Module See Figure Adjusting the Placement of the Cisco Unified IP PhoneAdjusting Cisco Unified IP Phone Footstand and Phone Height Securing the Phone with a Cable Lock Mounting the Phone to the Wall Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process Configuring Startup Network Settings From the phone, press the Settings Security Configuration Configuring Security on the Cisco Unified IP Phone Related Topic OL-15299-01 Configuring Settings on the Cisco Unified IP Phone Displaying a Configuration Menu Editing Values Unlocking and Locking Options PC Vlan Overview of Options Configurable from a PhoneDhcp settings Dynamic Host Configuration Protocol Dhcp Configuration Menu section on Network Configuration MenuCategory Description Network Configuration Menu Option To Table Option Description To Change Configuring Settings on the Cisco Unified IP Phone IPv4 Configuration Menu Options Guide. For information about unlocking the CTL File, see the Security Configuration Menu Section onUnified Communications Manager Security File will be downloaded from the new Tftp Device Configuration MenuFile, see to the Security Configuration Menu Can change the Tftp Server 2 address Blank Unified CM ConfigurationState Active Standby Window choose System Device Pool SIP Configuration Menu SIP Phones OnlyUnified Communications Manager Administration Guide Designation Description Displaying a Configuration Menu, Device Configuration Menu, Device Settings SIP Profile Directory Number Call Preferences Menu SIP Phones Only Line Http Configuration MenuPhone Configuration Speed Dial Activated Locale Configuration Menu Parameters UI Configuration MenuConfiguration Menu SIP Phones Only section User Preferences Audio Preferences Wideband Headset Administration Device Phone PhoneGets used see Media Configuration Menu Interface User Preferences Audio Preferences Wideband Handset Media Configuration Menu Is the party who is on a call with the party whose That the remote party receives. The remote party Choose Device Phone Phone Phone Phone Configuration to set thisUser Preferences Audio Preferences Wideband Handset Enterprise Parameters Power Save Configuration Menu Security Configuration Menu Ethernet Configuration Menu 16describes the options on the Security Configuration menu Network Configuration QoS Configuration Menu Call Statistics Screen, Streaming Statistics, Phone Phone ConfigurationDisabled-default Advantage/Unified Video Advantage Cvta is connected to Device Phone PhoneEliminates the need to manually control firmware Phone Low Switch. Settings include Security Guide Security Configuration MenuMIC Cisco Unified Communications Manager For this phone See the 802.1X Authentication and StatusFile installs automatically when the phone CTL File Menu Manager Security Guide 802.1X Authentication and StatusTrust List Menu Section in Cisco Unified Communications 802.1X Authentication EAP-MD5 Choose Settings Security Configuration802.1X Authentication Device Authentication Softkey OL-15299-01 Telephony Features Available for the Phone Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Call Features and Services Guide, BargeCommunications Manager Features Communications Manager Feature User Options Web Pages, Administration Guide, DirectoryForward Maximum Hop Count service parameter Specifying Options that Appear on Communications System Guide Administration Guide, Call ParkFeatures and Services Guide, Call Park Services Guide, Monitoring Features and Services Guide, Client Administration Guide, Cisco UnifiedFeatures and Services Guide, Cisco Administration Guide, Client Matter System Guide Individually. Conference features includeServices Guide, Custom Phone Rings Chapter Features and Services Guide, Do Not Disturb Features and Services Guide, Immediate Administration Guide, Hunt Group Refer to Cisco Unified Communications Cisco Unified CallManager FeatureSee Configuring Softkey Templates Unified IP Phone Guide, Basic Call Call Identification chapter Features and Services Guide, MaliciousManager Administration Guide, Directory Automatically placed on hold Number Configuration chapter Manager System Guide, SIP Dial Rules Administration Guide, Music On HoldFeatures and Services Guide, Music On Features and Services Guide Barge QRT Administration Guide, Phone ButtonAdministration Guide, Modifying Phone Features and Services Guide, Quality Administration Guide, Conference Administration Guide, Understanding Administration Guide, Device PoolAdministration Guide, Time Period Refer to the Cisco Unified IP Phone Service Administration Guide, Cisco Configuring Corporate and Personal DirectoriesManager Administration Guide Cisco VT Advantage Administration Address Book Synchronizer Configuring Corporate DirectoriesConfiguring Personal Directory Modifying Phone Button Templates Choose Device Device Settings Phone Services Configuring Softkey Templates Adding Users to Cisco Unified Communications Manager Setting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web Pages OL-15299-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone RingCreating Custom Background Images List.xml Example List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Configuring the Idle Display Field Description Field Description OL-15299-01 Model Information Screen, Status Menu, Different Protocols section on See the Using Cisco Unified IP Phones withModel Information Screen CTL Select Status Messages Press the Settings buttonStatus Menu Status Messages Screen Cisco Unified Communications Manager Administration section on page 2-12forNetwork Configuration Menu section on Message Description Possible Explanation and Action Status section on Settings Security ConfigurationInformation, see the 802.1X Authentication Address. See the Network Configuration 4-5section for details Section on page 4-5section for details See the Network Configuration MenuVersions Screen section on page 7-11to verify Has not provided a DNS server. Check Select Network Statistics Network Statistics Screen OL-15299-01 Select Firmware Versions Firmware Versions ScreenPort IPv4 Select Expansion Modules Expansion Modules ScreenTo exit the Firmware Version screen, press the Exit softkey 6explains the items displayed in the Call Statistics screen Press the Settings button Select StatusCall Statistics Screen Select Call Statistics That the Cisco Unified IP Phone uses Voice Quality MetricsMOS LQK Preceding 8-second interval of the voice stream. For more Description OL-15299-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddress Choose Device Phone Disabling and Enabling Web Page AccessDevice Information UDI Network Configuration Description Description PC Vlan Network Statistics Lldp Streaming Statistics Device Logs Cisco Unified IP Phone uses Voice Quality Metrics Related Topics OL-15299-01 Resolving Startup Problems Troubleshooting and Maintenance Identifying Error Messages, Checking Network Connectivity, Identifying Error Messages Choose Tools Control Center Network Services Verifying DNS Settings Creating a New Configuration File Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Physical Connection Verifying that the Phones Have Not Been Intentionally Reset Verifying Dhcp SettingsChecking Static IP Address Settings Verifying Voice Vlan Configuration Problem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection 802.1X Enabled on Phone but Not Authenticating Summary Explanation General Troubleshooting Tips Information about displaying these statistics Options section on page 4-3 for detailsSee the Call Statistics Screen section on page 7-13 for Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switchProblem Solution Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of Calls Using Voice Quality Metrics Metric Change Condition Troubleshooting Tips Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting Information OL-15299-01 Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access the Online Help System on the Phone Html How Users Access a Voice-Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Programs Cisco Systems TabSync Configuring the Synchronizer OL-15299-01 Sccp SIP Features WMI Sccp SIP Tool Development Notes for Release 4.13 or later Cisco Unified IP Phone Service ApplicationCisco Unified Communications Manager Features Services Guide OL-15299-01 Adding Language Overlays to Phone Buttons Supporting International Users Support for International Call Logging Specification Value or Range Physical and Operating Environment Specifications Pin Number Function Cable SpecificationsNetwork and Access Port Pinouts Network Port Connector Access Port Connector OL-15299-01 Example User Information for these Procedures Basic Phone Administration Steps Click Perform Full Sync Now Proceed to Configuring the Phone, page E-3Adding a User From an External Ldap Directory Choose System Ldap Ldap Directory Example doe Configuring the PhoneProceed to the section Configuring the Phone, page E-3 Example johndoe OL-15299-01 Page Click Device Associations Choose User Management End User Performing Final End User Configuration Steps IN-1 IN-2 See CDP IN-3 Computer telephony integration CTIPCM file requirements Daisy chaining 9-10data Vlan IN-4 SignalingSee Dhcp IN-5 DNDMlpp IN-6 Adjustment plate Identifying Forced authorization codesCodec 729 IN-7 See HttpLLDP-MED Metrics, voice quality MIC Mobile connect Mobile phone interference Mobile voice accessMAC Address Operational Vlan ID PC Port Configuration Messages button Messages URL Message waiting IN-9 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP See RTP Real-Time Control ProtocolSee Rtcp Real-Time Transport Protocol IN-11 Settings button Settings menu accessLSC MIC Streaming Status menu Description IN-12 Survivable Remote Site TelephonySee Srst See Tftp See UDPSee TCP See TLS Vlan Accessing Console Logs Core DumpsDocumentation for A-2 Providing required information to A-1