Americas Headquarters
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Common Phone Tasks
Phone Screen Icons
Contents
Viewing or Removing Conference Participants
Using a Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
Getting Started
Using this Guide
If you want to Then
Safety and Performance Information
Finding Additional Information
Using External Devices
Power Outage
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
Adjusting the Footstand Optional
Using a Headset
Registering with Taps
Headset Support
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An Overview of Your Phone
Understanding Buttons and Hardware
Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7970G and 7971G-GE
Cisco Unified IP Phone 7945G
Description
Cleaning and Maintaining
Accessing Voice Messages
Using Call Logs,
Accessing the Help System
Understanding Lines and Calls
Understanding Line and Call Icons
Icon Line or call state Description
Icons, page 7, and Viewing Multiple Calls,
Understanding Phone Screen Features
Menus,
Cleaning and Maintaining the Phone Screen
Choosing Phone Screen Items
Screen item Do this
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G
Cisco Unified IP Phone 7965G and 7945G
Understanding Feature Buttons and Menus
If you want to
Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
Understanding SIP and Sccp
Understanding Energy Savings
An Overview of Your Phone
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Basic Call Handling
Placing a Call-Basic Options
For more information
If you want to Then See
Setting Up Phones
Access Lists for Mobile
Placing a Call-Additional Options
Corporate
Directory to log
Personal
Choose Personal Address Book
If you want to Then For more information, see
Answering a Call
Answer or
Using AutoAnswer with a
Using a Single Phone Number
Sending a Call to a Voice
Message System,
Ending a Call
Using Hold and Resume
Or EndCall
Using Mute
Toggle Microphone on Press Toggle Microphone off
Switching Between Multiple Calls
Switching an In-Progress Call to Another Phone
Viewing Multiple Calls
Transferring Calls
Sending a Call to a Voice Message System
Forwarding Calls to Another Number
Press CFwdALL or Forward All
Settings on the Web,
User Options Web Pages,
Making Conference Calls
Using Do Not Disturb
Press DND or Do Not Disturb
Using Conference Features
See Viewing or Removing Conference Participants,
Using Join
Using cBarge
Tip
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
Press ConfList or Conference List
If you want to Then
Web pages. See Accessing Your User Options Web Pages,
Advanced Call Handling
Speed Dialing
Directory on Your Phone,
Picking Up a Redirected Call on Your Phone
Using the Personal Directory on the Web,
Personal Directory on Your Phone,
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Using Barge to Add Yourself to a Shared-Line Call
Using a Shared Line
Understanding Shared Lines
CBarge and Barge
Single-button and Multi-touch Barge
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
VPN Configuration
Tracing Suspicious Calls
Prioritizing Critical Calls
Press Mcid or Malicious Call ID
If you Then
Using Cisco Extension Mobility
Press Change
Change Credentials
Press ChangePIN
See Switching an In-Progress Call to Another Phone,
Access Lists for Mobile Connect,
See Answering a Call,
See Placing a Call-Additional Options,
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Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
Using a Speakerphone
Using a Wireless Headset
Using Wideband with your Headset
Choose User Preferences Audio Preferences Wideband Headset
Using AutoAnswer with a Headset or Speakerphone
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Changing Phone Settings
Customizing Rings and Message Indicators
Accessing Your User Options Web Pages,
User Preferences Rings
Customizing the Phone Screen
Options Web Pages,
User Preferences Brightness
User Preferences Viewing Angle
See Cleaning and Maintaining the Phone Screen,
User Preferences Background Images
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Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls. Each
Missed Calls, Placed Calls, or Received Calls
State,
Missed Calls or Received Calls
Directory Dialing
Press EditDial
Using Personal Directory on Your Phone
Using Corporate Directory on Your Phone
Corporate Directory exact name can vary
Press Fast Dial
Press Select
Personal Directory Personal Fast Dials
Accessing Voice Messages
Customizing Rings and Message Indicators,
Message System,
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Options Device
Configuring Features and Services on the Web
Using the Personal Directory on the Web
Choose User Options Device Click Service URL
If you want to Then do this after you log
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Fast Dials
Click Add New
Choose User Options Device
Setting Up Speed Dials on the Web
Using the Address Book Synchronization Tool
Setting Up Phone Services on the Web
See Configuring Fast Dials on the Web,
Click Phone Services
Your Phone,
Feature buttons
Services
Programmable phone button
Controlling Line Settings on the Web
Controlling User Settings on the Web
Choose User Options User Settings
Set up call forwarding
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
Choose User Options Mobility Settings Remote Destinations
Using Cisco WebDialer
Configuration Host Name
Network
Understanding Additional Configuration Options
If you Then For more information
See Using AutoAnswer with a
See Using BLF to Determine a Line
See Using Cisco Extension
Advanced Call Handling
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
CallBack fails
Viewing Phone Administration Data
If you are asked to Then
Using the Quality Reporting Tool
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Cisco One-Year Limited Hardware Warranty Terms
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Index
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Taps