Cisco Systems 7975G, 7970G manual Storing and Retrieving Parked Calls, Tips

Advanced Call Handling

Tips

•If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

•If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button.

•Depending on how your phone is configured, you might receive an audio or visual alert about a call to your pickup group.

•If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 8.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a phone at a co-worker’s desk or in a conference room).

You can park a call by using these methods:

•Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

•Directed Call Park—Press the Transfer softkey during a call. To store the call, dial the Directed Call Park number and press Transfer again.

•Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line

status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press

the flashing Assisted Direct Call Park button.

If you want to...	Then...
Store an active call	1.	During a call, press Park. You may need to press the more softkey to
using Call Park		see Park.
	2.	Note the call park number displayed on your phone screen.
	3.	Hang up.
Retrieve a parked call	Enter the call park number from any Cisco Unified IP Phone in your
	network to connect to the call.
Direct and store an	1.	During a call, press Transfer.
active call at a directed	2.	Dial the directed call park number.
call park number
	3.	Press Transfer again to finish storing the call.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3