Viewing Phone Administration Data | Cisco Systems 7970G, 7975G

Symptom	Explanation

The phone shows an	Your phone may reject your attempt to set up Call Forward All directly on
error message when	the phone if the target number that you enter would create a Call Forward
you attempt to set up	All loop or would exceed the maximum number of links permitted in a Call
Call Forward All	Forward All chain (also known as a maximum hop count). Ask your system
	administrator for details.

The phone screen does	You may have disabled phone screen illumination on your phone. Contact
not illuminate under	your system administrator to determine if this feature is available to you.
any circumstances

The phone screen	The phone screen appears blank and the Display button flashes. The phone
appears blank and the	is powered down (sleeping) to save energy. The phone will power up (wake)
Display button is lit	when the system sends the wake up message. You cannot wake the phone
	before its scheduled power up time. To wake up the phone plug in the
	power adapter. Unplug-plug would not wake up the phone while sleeping.

Your phone displays	Your phone firmware has identified an internal error. To wake up the
“Security Error”.	phone plug in the power adapter. Unplug-plug would not wake up the
	phone while sleeping. If the message persists, contact your system
	administrator.

Viewing Phone Administration Data

Your system administrator may ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...

Access network	Choose	> Network Configuration and select the network
configuration data	configuration item that you want to view.

Access status data	Choose	> Status and select the status item that you want to view.

Access phone model	Choose	> Model Information.
information

Access phone call and	Choose	> Status > Call Statistics.
voice quality
information

Access VPN	Choose	> Status > Network Statistics.
performance
information related to
the data transmitted
and received

2	OL-22332-01

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Cisco Systems 7970G, 7975G manual Viewing Phone Administration Data, If you are asked to Then

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Finding Additional Information Power Outage Using External DevicesCisco Product Security Overview Accessibility Features Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest Optional Adjusting the Footstand Optional Using a HeadsetRegistering with Taps Headset Support OL-22332-01 An Overview of Your Phone Understanding Buttons and Hardware Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7945G Description Cleaning and Maintaining Accessing Voice MessagesUsing Call Logs, Accessing the Help System Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Phone Screen Features Icons, page 7, and Viewing Multiple Calls,Menus, Cleaning and Maintaining the Phone Screen Choosing Phone Screen ItemsScreen item Do this Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Understanding Feature Buttons and Menus Cisco Unified IP Phone 7965G and 7945GIf you want to Understanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding SIP and Sccp Understanding Energy Savings An Overview of Your Phone OL-22332-01 Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then See Setting Up Phones Access Lists for MobilePlacing a Call-Additional Options Corporate Personal Directory to logChoose Personal Address Book Answering a Call If you want to Then For more information, seeAnswer or Using AutoAnswer with a Using a Single Phone NumberSending a Call to a Voice Message System, Using Hold and Resume Ending a CallOr EndCall Using Mute Toggle Microphone on Press Toggle Microphone off Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Settings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Using Do Not Disturb Making Conference CallsPress DND or Do Not Disturb Using Conference Features See Viewing or Removing Conference Participants, Using Join Using cBarge Tip See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference List If you want to Then Web pages. See Accessing Your User Options Web Pages, Advanced Call HandlingSpeed Dialing Directory on Your Phone, Using the Personal Directory on the Web, Picking Up a Redirected Call on Your PhonePersonal Directory on Your Phone, Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Using Barge to Add Yourself to a Shared-Line CallUnderstanding Shared Lines CBarge and Barge Single-button and Multi-touch Barge Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you Then Using Cisco Extension Mobility Change Credentials Press ChangePress ChangePIN Access Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Answering a Call, See Placing a Call-Additional Options, OL-22332-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using a Wireless HeadsetUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone OL-22332-01 Changing Phone Settings Customizing Rings and Message IndicatorsAccessing Your User Options Web Pages, User Preferences Rings Customizing the Phone Screen Options Web Pages,User Preferences Brightness User Preferences Viewing Angle See Cleaning and Maintaining the Phone Screen, User Preferences Background Images OL-22332-01 Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls. Each Missed Calls, Placed Calls, or Received Calls State, Directory Dialing Missed Calls or Received CallsPress EditDial Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneCorporate Directory exact name can vary Press Fast Dial Press Select Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators, Message System, Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options Device Configuring Features and Services on the Web Using the Personal Directory on the WebChoose User Options Device Click Service URL If you want to Then do this after you log Create a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Choose User Options Device Setting Up Speed Dials on the Web Using the Address Book Synchronization Tool Setting Up Phone Services on the Web See Configuring Fast Dials on the Web,Click Phone Services Your Phone, Services Feature buttonsProgrammable phone button Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Set up call forwarding Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Configuration Host Name Network Understanding Additional Configuration Options If you Then For more information See Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call Handling Troubleshooting Your Phone General TroubleshootingSymptom Explanation CallBack fails Viewing Phone Administration Data If you are asked to Then Using the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps