Cisco Systems 7975G, 7970G of the following are true

Advanced Call Handling

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 15

Tips

• When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any

of the following are true:

–

The number you are calling from is not one of your remote destinations.

–

The number is blocked by you or your carrier (shown as “Unknown Number”).

–

The number is not accurately matched in the Unified CM database; for example, if your

number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is

408-999-6666, but it is entered as 1-408-999-6666 in the database.

Connect to Mobile

Voice Access

1. From any phone, dial your assigned Mobile Voice Access number.

2. Enter the number you are calling from, if prompted, and your PIN.

Turn on Mobile Connect

from your mobile phone

1. Dial your assigned Mobile Voice access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 2 to enable Mobile Connect.

4. Choose whether to turn Mobile Connect on for all configured

phones or just one:

–

All phones—Enter 2.

–

One phone—Enter 1, then the remote destination you want to

add, followed by #.

Make a call from your

mobile phone

See Placing a Call—Additional Options, page 2.

Turn off Mobile Connect

from your mobile phone

1. Dial your assigned Mobile Voice Access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 3 to disable Mobile Connect.

4. Choose whether to turn off Mobile Connect for all configured

phones or just one:

–

All phones—Enter 2.

–

One phone—Enter 1, then the remote destination you want to

add, followed by #.

Turn on or off Mobile

Connect access to all your

remote destinations from

your desk phone

1. Press Mobility to display the current remote destination status

(Enabled or Disabled).

2. Press Select to change the status.

3. Press Exit.

If you want to... Then...

Contents

Main Page Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks ? Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Using External Devices Cisco Product Security Overview Page Connecting Your Phone Page Adjusting the Footstand (Optional) Registering with TAPS Using a Headset Headset Support Audio Quality Subjective to the User Page An Overview of Your Phone Understanding Buttons and Hardware Page Page Item Description For more information, see... 1 2 3 4 5 6 7 Understanding Lines and Calls 13 14 15 16 Understanding Line and Call Icons Icon Line or call state Description Understanding Phone Screen Features 1 2 3 4 5 6 7 Choosing Phone Screen Items Cleaning and Maintaining the Phone Screen Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G To choose a phone screen item... Do this... Cisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP and SCCP Feature Softkey Line Button Label and Icon Understanding Energy Savings Page Page Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Answering a Call If you want to... Then... For more information, see... For more information, If you want to... Then... For more information, see... Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Page Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Press HLog or Hunt Group. Your phone screen displays, Logged Press HLog or Hunt Group. When logged in, the Hunt Group button Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Page Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID If you... Then... Using Cisco Extension Mobility Page Managing Business Calls Using a Single Phone Number of the following are true Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone If you... Then... Page Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Page Page Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Page Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using the Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Page Controlling User Settings on the Web Controlling Line Settings on the Web Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Symptom Explanation If you are asked to... Then... Page Page Page Page Index A B C D E F G H I K L M N O P Q R S T U V W