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Basic Call Handling
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Tips
• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.
• If you work in a contact center or similar environment, you can create, update, and delete your
own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.
For more information, see your system administrator.
• A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned.
Answer with the
speakerphone
Press , Answer, or (flashing).
Note The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Using a Handset, Headset,
and Speakerphone, page 1
Switch from a connected
call to answer a new call
Press Answer or, if the call is ringing on
a different line, press (flashing).
Using Hold and Resume,
page 6
Answer using call waiting Press Answer.Using Hold and Resume,
page 6
Send a call to a voice
message system
Press iDivert.Sending a Call to a Voice
Message System, page 11
Auto-connect calls Use AutoAnswer. Using AutoAnswer with a
Headset or Speakerphone,
page 3
Retrieve a parked call on
another phone
Use Call Park, Directed Call Park, or
Assisted Directed Call Park.
Storing and Retrieving Parked
Calls, page 3
Use your phone to answer
a call ringing elsewhere
Use Call Pickup. Picking Up a Redirected Call
on Your Phone, page 2
Answer a priority call
(SCCP phones only)
Hang up the current call and
press Answer.
Prioritizing Critical Calls,
page 11
Answer a call on your
mobile phone or other
remote destination
Set up Mobile Connect and answer
your phone.
When you enable Mobile Connect,
answer the call on your mobile phone
and you have up to four IP Phones or
Softphone configured as shared lines, the
additional phones stop flashing.
Managing Business Calls
Using a Single Phone Number,
page 14
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