Basic Call Handling

 

 

 

 

 

If you want to...

Then...

 

 

For more information, see...

 

 

 

 

 

Answer with the

Press

, Answer, or

(flashing).

Using a Handset, Headset,

speakerphone

Note The ringing line is selected

and Speakerphone, page 1

 

 

 

 

automatically. Contact your

 

 

 

system administrator for the

 

 

 

options to select the primary line

 

 

 

each time.

 

 

 

 

 

Switch from a connected

Press Answer or, if the call is ringing on

Using Hold and Resume,

call to answer a new call

a different line, press

(flashing).

page 6

 

 

 

 

Answer using call waiting

Press Answer.

 

Using Hold and Resume,

 

 

 

 

page 6

 

 

 

 

Send a call to a voice

Press iDivert.

 

Sending a Call to a Voice

message system

 

 

 

Message System, page 11

 

 

 

 

Auto-connect calls

Use AutoAnswer.

 

Using AutoAnswer with a

 

 

 

 

Headset or Speakerphone,

 

 

 

 

page 3

 

 

 

Retrieve a parked call on

Use Call Park, Directed Call Park, or

Storing and Retrieving Parked

another phone

Assisted Directed Call Park.

Calls, page 3

 

 

 

 

Use your phone to answer

Use Call Pickup.

 

Picking Up a Redirected Call

a call ringing elsewhere

 

 

 

on Your Phone, page 2

 

 

 

Answer a priority call

Hang up the current call and

Prioritizing Critical Calls,

(SCCP phones only)

press Answer.

 

page 11

 

 

 

Answer a call on your

Set up Mobile Connect and answer

Managing Business Calls

mobile phone or other

your phone.

 

Using a Single Phone Number,

remote destination

When you enable Mobile Connect,

page 14

 

 

 

answer the call on your mobile phone

 

 

and you have up to four IP Phones or

 

 

Softphone configured as shared lines, the

 

 

additional phones stop flashing.

 

 

 

 

 

 

Tips

If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator.

A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

5

Page 35
Image 35
Cisco Systems 7975G, 7970G Sending a Call to a Voice, Message System, Using AutoAnswer with a, Headset or Speakerphone