Cisco Systems 7975G, 7970G Ending a Call, Using Hold and Resume

6OL-22332-01

Ending a Call

To end a call, simply hang up. Here are some more details.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right

in the call information area and the corresponding line button flashes green . With a shared line,

the line button flashes green when you place a call on hold, and the phone displays the hold icon. When

another phone places a call on hold, the line button flashes red, and the phone displays the remote

hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing

after a certain time. The “reverting” call remains on hold until you resume it or until Hold Reversion

times out. Your phone indicates the presence of a reverting call by the following:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.

Cisco Unified IP Phone 7975G, 7965G, and 7945G support

a wireless headset. If you are using a wireless headset, refer

to the wireless headset documentation for instructions.

Hang up while using the speakerphone Press or EndCall.

Hang up one call, but preserve another

call on the same line

Press EndCall. If necessary, remove the call from hold first.

If you want to... Then...

Put a call on hold 1. Make sure that the appropriate call is highlighted.

2. Press Hold.

Remove a call from

hold on the current line

1. Make sure the appropriate call is highlighted.

2. Press Resume.

Contents

Main Page Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks ? Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Using External Devices Cisco Product Security Overview Page Connecting Your Phone Page Adjusting the Footstand (Optional) Registering with TAPS Using a Headset Headset Support Audio Quality Subjective to the User Page An Overview of Your Phone Understanding Buttons and Hardware Page Page Item Description For more information, see... 1 2 3 4 5 6 7 Understanding Lines and Calls 13 14 15 16 Understanding Line and Call Icons Icon Line or call state Description Understanding Phone Screen Features 1 2 3 4 5 6 7 Choosing Phone Screen Items Cleaning and Maintaining the Phone Screen Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G To choose a phone screen item... Do this... Cisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP and SCCP Feature Softkey Line Button Label and Icon Understanding Energy Savings Page Page Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Answering a Call If you want to... Then... For more information, see... For more information, If you want to... Then... For more information, see... Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Page Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Press HLog or Hunt Group. Your phone screen displays, Logged Press HLog or Hunt Group. When logged in, the Hunt Group button Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Page Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID If you... Then... Using Cisco Extension Mobility Page Managing Business Calls Using a Single Phone Number of the following are true Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone If you... Then... Page Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Page Page Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Page Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using the Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Page Controlling User Settings on the Web Controlling Line Settings on the Web Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Symptom Explanation If you are asked to... Then... Page Page Page Page Index A B C D E F G H I K L M N O P Q R S T U V W