Cisco Systems 7975G, 7970G Tracing Suspicious Calls, Prioritizing Critical Calls, If you Then

Advanced Call Handling

If you want to...	Then...
Determine if secure calls can be	See your system administrator.
made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, see your system administrator.

Note A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...	Then...
Notify your system	Press MCID or Malicious Call ID.
administrator about a	Your phone plays a tone and displays the message, “MCID successful.”
suspicious or harassing call

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...
Want to choose a priority (precedence)	Contact your system administrator for a list of
level for an outgoing call	corresponding precedence numbers for calls.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11