Transferring Calls, Message System | Cisco Systems 7970G, 7975G

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

	If you want to...	Then...

	Transfer a call without	1. From an active call, press Transfer.
	talking to the	2.	Enter the target number.
	transfer recipient	2.	Enter the target number.
	transfer recipient	3.	Press Transfer again to complete the transfer or EndCall to cancel.
		3.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Talk to the transfer	1.	From an active call, press Transfer.
	recipient before transferring	2.	Enter the target number.
	a call (consult transfer)	2.	Enter the target number.
	a call (consult transfer)	3.	Wait for the transfer recipient to answer.
		3.	Wait for the transfer recipient to answer.
		4.	Press Transfer again to complete the transfer or EndCall to cancel.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
	message system	Message System, page 11.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

•When a call is chaperoned, the call chaperone cannot use transfer.

10	OL-22332-01

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Cisco Systems 7970G, 7975G manual Transferring Calls, Message System

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Safety and Performance Information Finding Additional Information Using External Devices Power OutageCisco Product Security Overview Accessibility Features Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest Optional Adjusting the Footstand Optional Using a HeadsetRegistering with Taps Headset Support OL-22332-01 An Overview of Your Phone Understanding Buttons and Hardware Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7945G Description Cleaning and Maintaining Accessing Voice MessagesUsing Call Logs, Accessing the Help System Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Icons, page 7, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Cleaning and Maintaining the Phone Screen Choosing Phone Screen ItemsScreen item Do this Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Cisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and MenusIf you want to Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP and Sccp Understanding Energy Savings An Overview of Your Phone OL-22332-01 Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then See Setting Up Phones Access Lists for MobilePlacing a Call-Additional Options Corporate Directory to log PersonalChoose Personal Address Book If you want to Then For more information, see Answering a CallAnswer or Using AutoAnswer with a Using a Single Phone NumberSending a Call to a Voice Message System, Ending a Call Using Hold and ResumeOr EndCall Using Mute Toggle Microphone on Press Toggle Microphone off Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Press CFwdALL or Forward All Settings on the Web,User Options Web Pages, Making Conference Calls Using Do Not DisturbPress DND or Do Not Disturb Using Conference Features See Viewing or Removing Conference Participants, Using Join Using cBarge Tip See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference List If you want to Then Web pages. See Accessing Your User Options Web Pages, Advanced Call HandlingSpeed Dialing Directory on Your Phone, Picking Up a Redirected Call on Your Phone Using the Personal Directory on the Web,Personal Directory on Your Phone, Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines CBarge and Barge Single-button and Multi-touch Barge Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you Then Using Cisco Extension Mobility Press Change Change CredentialsPress ChangePIN See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, OL-22332-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using a Speakerphone Using a Wireless HeadsetUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone OL-22332-01 Changing Phone Settings Customizing Rings and Message IndicatorsAccessing Your User Options Web Pages, User Preferences Rings Customizing the Phone Screen Options Web Pages,User Preferences Brightness User Preferences Viewing Angle See Cleaning and Maintaining the Phone Screen, User Preferences Background Images OL-22332-01 Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls. Each Missed Calls, Placed Calls, or Received Calls State, Missed Calls or Received Calls Directory DialingPress EditDial Using Personal Directory on Your Phone Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Press Fast Dial Press Select Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators, Message System, Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options Device Configuring Features and Services on the Web Using the Personal Directory on the WebChoose User Options Device Click Service URL If you want to Then do this after you log Create a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Choose User Options Device Setting Up Speed Dials on the Web Using the Address Book Synchronization Tool Setting Up Phone Services on the Web See Configuring Fast Dials on the Web,Click Phone Services Your Phone, Feature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Set up call forwarding Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Configuration Host Name Network Understanding Additional Configuration Options If you Then For more information See Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call Handling Troubleshooting Your Phone General TroubleshootingSymptom Explanation CallBack fails Viewing Phone Administration Data If you are asked to Then Using the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps