Cisco Systems 7975G, 7970G manual Viewing Multiple Calls

	Basic Call Handling
If you want to...	Then...
Switch an in-progress call from a	1. While on your mobile phone, press the access code for the
mobile phone to a desk phone	Session Handoff feature (for example, *74). See your system
sharing the same line (Session	administrator for a list of access codes.
Handoff)	2. Hang up the call on your mobile phone to disconnect the
	mobile phone, but not the call.
	3. Press the Answer softkey on your desk phone within 10
	seconds and start talking on the desk phone. The number of
	seconds to answer the call on your desk phone is set by your
	system administrator.
	The other Cisco Unified devices that share the same line display
	a Remote in Use message. The number of seconds to resume the
	call depends on the configuration set by the system
	administrator.

Viewing Multiple Calls

Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to...	Then...
View calls on	1. Press	? .
another line	2. Immediately press the line button		.
Switch to call	Press	for the highlighted line.
overview mode	The phone switches to call overview mode, displaying only one call per line. The
	displayed call is either the active call or the held call with the longest duration.
	To return to standard viewing mode, press ? , then immediately press the
	line button.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9