Using the Quality Reporting Tool | Cisco Systems 7975G, 7970G

Troubleshooting Your Phone

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Cisco Systems 7975G, 7970G manual Using the Quality Reporting Tool

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance Information Using External Devices Power OutageCisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip Required Using a Headset Adjusting the Footstand OptionalRegistering with Taps Headset Support OL-22332-01 Understanding Buttons and Hardware An Overview of Your Phone Cisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7945G Description Accessing Voice Messages Cleaning and MaintainingUsing Call Logs, Accessing the Help System Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call Icons Icons, page 7, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Choosing Phone Screen Items Cleaning and Maintaining the Phone ScreenScreen item Do this Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Cisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and MenusIf you want to Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding Energy Savings Understanding SIP and Sccp An Overview of Your Phone OL-22332-01 Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then See Access Lists for Mobile Setting Up PhonesPlacing a Call-Additional Options Corporate Directory to log PersonalChoose Personal Address Book If you want to Then For more information, see Answering a CallAnswer or Using a Single Phone Number Using AutoAnswer with aSending a Call to a Voice Message System, Ending a Call Using Hold and ResumeOr EndCall Toggle Microphone on Press Toggle Microphone off Using Mute Switching an In-Progress Call to Another Phone Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System Press CFwdALL or Forward All Settings on the Web,User Options Web Pages, Making Conference Calls Using Do Not DisturbPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference Features Using Join Tip Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference List If you want to Then Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone, Picking Up a Redirected Call on Your Phone Using the Personal Directory on the Web,Personal Directory on Your Phone, Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines Single-button and Multi-touch Barge CBarge and Barge Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then Using Cisco Extension Mobility Press Change Change CredentialsPress ChangePIN See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, OL-22332-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using a Wireless Headset Using a SpeakerphoneUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone OL-22332-01 Customizing Rings and Message Indicators Changing Phone SettingsAccessing Your User Options Web Pages, User Preferences Rings Options Web Pages, Customizing the Phone ScreenUser Preferences Brightness User Preferences Viewing Angle User Preferences Background Images See Cleaning and Maintaining the Phone Screen, OL-22332-01 Using Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls. Each Missed Calls, Placed Calls, or Received Calls State, Missed Calls or Received Calls Directory DialingPress EditDial Using Personal Directory on Your Phone Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Press Select Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice Messages Message System, Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options Device Using the Personal Directory on the Web Configuring Features and Services on the WebChoose User Options Device Click Service URL If you want to Then do this after you log Choose User Options Fast Dials Create a PAB entry. See Using Your Personal Address Book onClick Add New Choose User Options Device Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web, Setting Up Phone Services on the WebClick Phone Services Your Phone, Feature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Set up call forwarding Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name If you Then For more information Understanding Additional Configuration Options See Using BLF to Determine a Line See Using AutoAnswer with aSee Using Cisco Extension Advanced Call Handling General Troubleshooting Troubleshooting Your PhoneSymptom Explanation CallBack fails If you are asked to Then Viewing Phone Administration Data Using the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps