Cisco Systems 7975G Sending a Call to a Voice Message System, Forwarding Calls to Another Number

Basic Call Handling

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another person.

If you want to...	Then...
Send an active, ringing, or on-hold call	Press iDivert. You see one of these results:
to a voice message system	• The call is transferred to your voice message system.
	• Your phone screen displays a menu that enables you to
	choose between your voice message system or the voice
	message system of the original called party. Choose an
	option to redirect the call.

Tips

•If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.

•If the call was originally sent to the phone of another person, iDivert enables you to redirect the call either to your own voice message system or to the voice message system of the originally called party. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

•When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11