Basic Call Handling
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Tips
• Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping
tone.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone shifts the focus of the phone screen to display the incoming call. Your system administrator
can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
• The duration between Hold Reversion alerts is determined by your system administrator.
• When a call is chaperoned, the call chaperone cannot use Hold.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset, speakerphone, or a headset.
Remove a call from
hold on a different line
1. Press the appropriate line button: or (flashing). Doing so may
cause a held call to resume automatically:
• If there is a reverting call on the line, that call resumes.
• If there is more than one reverting call on the line, the oldest
reverting call resumes.
• If a non-reverting held call is the only call on the line, the
nonreverting held call resumes.
2. If necessary, scroll to the appropriate call and press Resume.
If you want to... Then...
Toggle Microphone on Press .
Toggle Microphone off Press .
If you want to... Then...