Basic Call Handling

 

 

 

 

If you want to...

Then...

 

 

 

 

 

 

Remove a call from

1. Press the appropriate line button:

or

(flashing). Doing so may

hold on a different line

cause a held call to resume automatically:

 

If there is a reverting call on the line, that call resumes.

If there is more than one reverting call on the line, the oldest reverting call resumes.

If a non-reverting held call is the only call on the line, the nonreverting held call resumes.

2.If necessary, scroll to the appropriate call and press Resume.

Tips

Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.

If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

The duration between Hold Reversion alerts is determined by your system administrator.

When a call is chaperoned, the call chaperone cannot use Hold.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.

If you want to...

Then...

 

 

 

 

Toggle Microphone on

Press

.

 

 

 

Toggle Microphone off

Press

.

 

 

 

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Cisco Systems 7975G, 7970G manual Using Mute, Toggle Microphone on Press Toggle Microphone off