Managing Business Calls Using a Single Phone Number

Intelligent Session Control associates your mobile phone number with your business phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.

During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from either your desk phone or you can handoff the call from your mobile phone to your desk phone.

If you want to...

Then...

 

 

Transfer your incoming mobile active

Use the various features of your mobile phone (for

call to desk phone

example, *74). Contact your system administrator for a

 

list of access codes.

 

 

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.

Your desktop and remote destinations receive calls simultaneously.

When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

If you want to...

Then...

 

 

Configure Mobile Connect

Use the User Options web pages to set up remote destinations and

 

create access lists to allow or block calls from specific phone numbers

 

from being passed to the remote destinations. See Setting Up Phones

 

and Access Lists for Mobile Connect, page 9.

 

 

Answer a call using your

See Answering a Call, page 4.

mobile phone

 

 

 

Switch an in-progress call

See Switching an In-Progress Call to Another Phone, page 8.

between your desk phone

 

and mobile phone

 

 

 

Put a call that has been

1. Press the Enterprise Hold (name may vary) softkey.

picked up on your mobile

The other party is placed on hold.

phone on hold

2. On your mobile phone, press the Resume (name may vary) softkey

 

 

on the mobile phone. See Switching an In-Progress Call to Another

 

Phone, page 8.

 

 

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Cisco Systems 7970G, 7975G manual Access Lists for Mobile Connect, See Answering a Call