Troubleshooting, 10-1 | Cisco Systems OL-10984-01 specification

C H A P T E R 10

Troubleshooting

The following topics can assist you with troubleshooting.

•Installation Problems, page 10-2

•Problems Logging In and Connecting to the Network, page 10-2

•Configuration Problems, page 10-2

•Problems with the Console, page 10-3

•Problems with Reachability, page 10-3

•Problems Making Calls, page 10-4

•Problems With Incoming Calls, page 10-4

•Problems During a Conversation, page 10-4

•Problems with Video, page 10-6

•Problems with Web Conferencing, page 10-7

•Problems in the Recent Communications Pane, page 10-7

•Problems with Search, page 10-8

•Capturing Information About Problems, page 10-8

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01		10-1
OL-10984-01		10-1

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Cisco Systems OL-10984-01 manual Troubleshooting, 10-1

Contents

User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Xii Transferring Calls Xiii About Merging Calls Xiv Troubleshooting About Cisco Unified Personal Communicator Introducing Cisco Product Security Overview About Available FeaturesKey Features and Benefits About Available Features, Cisco Product Security Overview, Installing Cisco Unified Personal Communicator ProcedureSystem Requirements Before You Use Cisco Unified Personal Communicator Setting Up Your HeadsetSetting Up Your Camera Setting Up Your Headset, Setting Up Your Camera, Setting Essential Preferences Logging In for the First TimeBefore You Begin About Logging Launching and LoggingTo Do This First Time section on See the Setting Up Automatic Login and Password EntryAbout the Cisco Unified Personal Communicator Console Overview of the Console OL-10984-01 Changing the View of the Console and Its Panes Item DescriptionChoose Window Toggle pane View See the Working With Contacts Working With Items Listed in Panes Getting Documentation Quick Start Guide Online HelpOther Useful Documentation This Item This Folder Uninstalling About Conversations Having Conversations Hosting Conference Calls Hosting Conference Calls Using Web ConferencingStarting Conversations Starting Audio Conversations Contacts Place Audio Call Starting Conversations With People Listed in the ConsoleTo Call a Person To Dial This Number This List Do This Place Audio Call Additional Details to view additional Info Specifying Your Reachability Status, Status Symbol Description Icon Preferred Contact Method Starting Conversations With People Who Are Not on a List Choose File Redial Most Recent Number Redialing the Last Number You CalledDialing a Number in Other Applications Choose File Toggle New Call Dialer Responding to Incoming Calls Dialing From Your Macintosh Address BookChoose Dial With CiscoUPC Working With Conversations In Progress Before You Use Video section onConversations on Hold and Retrieving Them Transferring Calls Entering Touch-Tone Responses Showing or Hiding the Roster of Participants Changing the Audio Volume and Video TransmissionWhen the Active Phone is Desk Phone When the Active Phone is Soft Phone To Do This Choose Conversation Putting Conversations on Hold and Retrieving ThemChoose Conversation Pause Video Pause Vide o button Closing Conversation Windows Ending Conversations OL-10984-01 Requirements apply. See the Before You Use Video section on About Video Conversations Before You Use Video Previewing Your Video ImageChoose Window Show Camera Preview From Do This Starting Video ConversationsAdding Video to Conversations Conversations section on To Do This Click This Button Responding to Requests to Add Video to Conversations Removing Video from a Conversation Detach PreviewAdd/Remove Video OL-10984-01 About Web Conferencing Using Web Conferencing Adding Web Conferencing to Conversations Adding Participants to Web Conferencing SessionsStart Web Conferencing Working With Web Conferencing Sessions In Progress Cisco Unified MeetingPlace Express HelpConference button Cisco Unified MeetingPlace Express Web Meetings Comparison with Using Web Conferencing OL-10984-01 About Merging Calls Creating Conference Calls Choose Conversation Merge Merging Calls Working With Conference Calls In Progress OL-10984-01 To Send E-Mail From Do This Send E-mailChoose Contacts Send E-mail OL-10984-01 About the Contact List Managing Contacts Working With Contacts Contact List section on Searching for ContactsNickname See the Deleting Contacts from Choose Get Contact Info Accessing Contact DetailsWorking With Search Results From Here Do This Choose Contacts New Group Working with Groups of ContactsDeleting Contacts from the Contact List Group See the Deleting Groups section on Adding Contacts to GroupsRename Group Choose Contacts Rename Deleting Groups Contacts Add Contact To group nameDeleting Contacts from the Contact List, OL-10984-01 Working With Recent Communications About Recent Communications Unread Working With the Recent Communications List and Its EntriesChoose File Get Info Item Unread Choose Undelete Recent Item About Recent Communications ItemsEdit Delete Choose Recent Purge Deleted Items Accessing Voice Mail See the Setting Up Voice Mail and Web ConferencingIcon Communication Type Recent Play Voice Mail See the Working With the Recent Communications ListIts Entries section on OL-10984-01 Choose Contacts Show My Info Viewing Your Current StatusTo View This Do This Choose Contacts Show My Setting Up Voice Mail, Setting Up Web Conferencing, Setting Up Voice Mail and Web ConferencingSetting Up Voice Mail Procedures Choose CiscoUPC Preferences Setting Up Web Conferencing Setting Up Automatic Login and Password Entry Before LoggingAfter Logging Choosing the Active Phone Canceling Automatic Log In and Password EntryAutomatically log in using this profile Canceling Automatic Log In and Password Entry, Choosing the Associated Desk Phone Column Number Specifying Only the Method Specifying the Method, Phone Number, and E-mail Address Option Details Specifying Your Reachability Status Computer for minutes Uncheck To Idle when I have not usedUncheck To Away when I have not used Click Reachability Specifying Your Custom Status Message Creating Custom Status MessagesStatus Menu Choosing a Message to Display Modifying Custom Status MessagesDeleting Custom Status Messages Click the button below the message OL-10984-01 10-1 Troubleshooting Installation Problems Configuration Problems10-2 10-3 Problems with the ConsoleProblems with Reachability See also Problems Making Calls, Problems with Video, Problems with Web Conferencing, Problems Making CallsProblems With Incoming Calls Problems During a Conversation 10-5 10-6 Problems with Video 10-7 Problems with Web Conferencing Problems with Search Capturing Information About Problems10-8 Click More Info Enabling Detailed LoggingFile This Folder UnifiedClientLog.txt 10-10 GL-1 See web conferenceContact Details window Window that displays during a conversation GL-2 See reachability IN-1 D E IN-2 IN-3 IN-4 IN-5 Clearing Deleting Security Services IN-6 About Adding participants