Cisco Systems OL-10984-01 manual Installation Problems, Configuration Problems, 10-2

Chapter 10 Troubleshooting

Installation Problems

Installation Problems

Problem When I double-click the disk image, I do not see an opportunity to install the application.

Solution Make sure the Finder is set to display in Icon View. Choose Finder > Preferences and uncheck the check box to Open new windows in column view.

Problems Logging In and Connecting to the Network

Problem On initial login, I see an error message.

Solution Make sure you have entered your username, password, and login server information correctly. If you still have problems, contact your system administrator.

Problem When I try to log in, the Login window reappears.

Solution Respond to the error message that appears near the bottom of the Login window.

Configuration Problems

Problem When I choose a phone, the active phone reverts to Disabled and I cannot make or receive calls.

Solution Try the following:

•Choose the other phone option.

•If you are trying to choose your desk phone, make sure you are connected to the network to which your desk phone is connected.

•Contact your system administrator.

Problem I’m trying to choose a desk phone other than the one on my desk, but the phone I want is not listed.

Solution Not all phones are set up for extension mobility; contact your system administrator.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
10-2	OL-10984-01