10-9
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Chapter10 Troubleshooting
Capturing Information About Problems
Step2 Collect information about your computer:
a. Choose Apple menu > About This Mac.
b. Click More Info.
c. Choose File > Save As and save the file in any available file format.
Step3 Send the following to your system administrator:
•All files you collected or saved in this procedure.
•A description of what you were doing when the problem occurred
•Any error messages you received
Related Topics
•Enabling Detailed Logging, page 10-9
Enabling Detailed Logging If you are experiencing problems using Cisco Unified Personal Communicator
and your administrator tells you to do so, enable detailed logging: Choose Help>
Enable Detailed Logging.
Use the same procedure to turn off detailed logging.
File In This Folder
UnifiedClientLog.txt <Your hard disk>/Users/<your user
name>/Library/Logs/Cisco/
Cisco Unified Personal
Communicator-K9.crash.log
<Your hard disk>/Users/<your user
name>/Library/Logs/CrashReporter/
or
<Your hard
disk>/Library/Logs/CrashReporter/
(There may not be a file in either
place.)