Troubleshooting, Xiv | Cisco Systems OL-10984-01 guide

Contents

C H A P T E R 10	Troubleshooting 10-1
	Installation Problems	10-2
	Problems Logging In and Connecting to the Network 10-2
	Configuration Problems 10-2
	Problems with the Console		10-3
	Problems with Reachability		10-3
	Problems Making Calls	10-4
	Problems With Incoming Calls 10-4
	Problems During a Conversation			10-4
	Problems with Video	10-6
	Problems with Web Conferencing			10-7
	Problems in the Recent Communications Pane 10-7
	Problems with Search	10-8

Capturing Information About Problems 10-8

Enabling Detailed Logging 10-9

G L O S S A R Y

I N D E X

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
xiv	OL-10984-01

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Cisco Systems OL-10984-01 manual Troubleshooting, Xiv

Contents

User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Transferring Calls Xii About Merging Calls Xiii Troubleshooting Xiv Introducing About Cisco Unified Personal Communicator About Available Features, Cisco Product Security Overview, About Available FeaturesKey Features and Benefits Cisco Product Security Overview System Requirements Installing Cisco Unified Personal CommunicatorProcedure Setting Up Your Headset, Setting Up Your Camera, Setting Up Your HeadsetSetting Up Your Camera Before You Use Cisco Unified Personal Communicator Before You Begin Setting Essential PreferencesLogging In for the First Time To Do This About LoggingLaunching and Logging Overview of the Console See the Setting Up Automatic Login and Password EntryAbout the Cisco Unified Personal Communicator Console First Time section on OL-10984-01 Choose Window Toggle pane View Changing the View of the Console and Its PanesItem Description Working With Items Listed in Panes See the Working With Contacts Other Useful Documentation Getting DocumentationQuick Start Guide Online Help Uninstalling This Item This Folder Having Conversations About Conversations Starting Audio Conversations Hosting Conference Calls Using Web ConferencingStarting Conversations Hosting Conference Calls Place Audio Call Starting Conversations With People Listed in the ConsoleTo Call a Person To Dial This Number This List Do This Contacts Place Audio Call Info Additional Details to view additional Status Symbol Description Specifying Your Reachability Status, Starting Conversations With People Who Are Not on a List Icon Preferred Contact Method Choose File Toggle New Call Dialer Redialing the Last Number You CalledDialing a Number in Other Applications Choose File Redial Most Recent Number Choose Dial With CiscoUPC Responding to Incoming CallsDialing From Your Macintosh Address Book Conversations on Hold and Retrieving Them Working With Conversations In ProgressBefore You Use Video section on Entering Touch-Tone Responses Transferring Calls When the Active Phone is Soft Phone To Do This Changing the Audio Volume and Video TransmissionWhen the Active Phone is Desk Phone Showing or Hiding the Roster of Participants Pause Vide o button Putting Conversations on Hold and Retrieving ThemChoose Conversation Pause Video Choose Conversation Ending Conversations Closing Conversation Windows OL-10984-01 About Video Conversations Requirements apply. See the Before You Use Video section on Choose Window Show Camera Preview Before You Use VideoPreviewing Your Video Image Conversations section on Starting Video ConversationsAdding Video to Conversations From Do This Responding to Requests to Add Video to Conversations To Do This Click This Button Add/Remove Video Removing Video from a ConversationDetach Preview OL-10984-01 Using Web Conferencing About Web Conferencing Start Web Conferencing Adding Web Conferencing to ConversationsAdding Participants to Web Conferencing Sessions Conference button Working With Web Conferencing Sessions In ProgressCisco Unified MeetingPlace Express Help Comparison with Cisco Unified MeetingPlace Express Web Meetings Using Web Conferencing OL-10984-01 Creating Conference Calls About Merging Calls Merging Calls Choose Conversation Merge Working With Conference Calls In Progress OL-10984-01 Choose Contacts Send E-mail To Send E-Mail From Do ThisSend E-mail OL-10984-01 Managing Contacts About the Contact List Working With Contacts See the Deleting Contacts from Searching for ContactsNickname Contact List section on From Here Do This Accessing Contact DetailsWorking With Search Results Choose Get Contact Info Group Working with Groups of ContactsDeleting Contacts from the Contact List Choose Contacts New Group Choose Contacts Rename Adding Contacts to GroupsRename Group See the Deleting Groups section on Deleting Contacts from the Contact List, Deleting GroupsContacts Add Contact To group name OL-10984-01 About Recent Communications Working With Recent Communications Item Unread Working With the Recent Communications List and Its EntriesChoose File Get Info Unread Choose Recent Purge Deleted Items About Recent Communications ItemsEdit Delete Choose Undelete Recent Item Icon Communication Type Accessing Voice MailSee the Setting Up Voice Mail and Web Conferencing Its Entries section on Recent Play Voice MailSee the Working With the Recent Communications List OL-10984-01 Choose Contacts Show My Viewing Your Current StatusTo View This Do This Choose Contacts Show My Info Procedures Setting Up Voice Mail and Web ConferencingSetting Up Voice Mail Setting Up Voice Mail, Setting Up Web Conferencing, Setting Up Web Conferencing Choose CiscoUPC Preferences After Logging Setting Up Automatic Login and Password EntryBefore Logging Canceling Automatic Log In and Password Entry, Canceling Automatic Log In and Password EntryAutomatically log in using this profile Choosing the Active Phone Choosing the Associated Desk Phone Column Number Specifying the Method, Phone Number, and E-mail Address Specifying Only the Method Specifying Your Reachability Status Option Details Click Reachability Uncheck To Idle when I have not usedUncheck To Away when I have not used Computer for minutes Status Menu Specifying Your Custom Status MessageCreating Custom Status Messages Deleting Custom Status Messages Choosing a Message to DisplayModifying Custom Status Messages Click the button below the message OL-10984-01 Troubleshooting 10-1 10-2 Installation ProblemsConfiguration Problems See also Problems Making Calls, Problems with the ConsoleProblems with Reachability 10-3 Problems During a Conversation Problems Making CallsProblems With Incoming Calls Problems with Video, Problems with Web Conferencing, 10-5 Problems with Video 10-6 Problems with Web Conferencing 10-7 10-8 Problems with SearchCapturing Information About Problems UnifiedClientLog.txt Enabling Detailed LoggingFile This Folder Click More Info 10-10 Window that displays during a conversation See web conferenceContact Details window GL-1 See reachability GL-2 D E IN-1 IN-2 IN-3 IN-4 Clearing Deleting Security Services IN-5 About Adding participants IN-6

Troubleshooting 10-1

Problems With Incoming Calls 10-4

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