Cisco Systems OL-10984-01 - page 91

10-5

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter10 Troubleshooting

Problems During a Conversation

•Make sure your computer is not muted or set to very low volume. To test this,

see if you can hear other sounds that your computer normally makes, such as

beeps when you press an incorrect key, or sounds that signal that a message

has arrived.

•Verify that the sound output device (for example, headset) you are using is

selected and not muted. Choose System Preferences > Sound, then click

Output and examine the selections. If you make changes, you may need to

restart the computer.

•If you are connecting via virtual private network (VPN): In the VPN

application window, click the Options menu. The Stateful Firewall option

should NOT have a check mark beside it. If it does, select Stateful Firewall

to remove the check mark.

Problem Other participants cannot hear me.

Solution Try the following:

•Make sure any Mute button on your headset is not on.

•Look at the conversation window and make sure that your audio is not muted.

•Verify that the sound input device (for example, headset or camera) you are

using is selected and not muted. Choose System Preferences > Sound, then

click Input and examine the selections. If you make changes, you may need

to restart the computer.

Problem The buttons and controls in my conversation window are dimmed.

Solution The call may be on hold. See the “Putting Conversations on Hold and

Retrieving Them” section on page 2-12.

Problem I am trying to merge two calls but the Merge button is dimmed.

Solution Note the following:

•You cannot merge two conference calls. At least one call must have only one

participant besides yourself. To merge multiple participants into a single call,

see the “Creating Conference Calls” section on page 5-1.

•Make sure one of the calls is not on hold. If a conversation is on hold, the

merge button is dimmed.

Contents

Main User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 9/14/2006 Page Page Page Page Page Page Page Page Page CONTENTS Page Page Page Introducing Cisco Unified Personal Communicator About Cisco Unified Personal Communicator About Available Features Cisco Product Security Overview Setting Up Cisco Unified Personal Communicator System Requirements Installing Cisco Unified Personal Communicator Before You Use Cisco Unified Personal Communicator Setting Up Your Headset Setting Up Your Camera Logging In for the First Time Setting Essential Preferences About Logging In Launching and Logging In About the Cisco Unified Personal Communicator Console Overview of the Console Page Changing the View of the Console and Its Panes Working With Items Listed in Panes Getting Documentation Uninstalling Having Conversations About Conversations Starting Conversations Starting Audio Conversations Starting Conversations With People Listed in the Console Determining Callee Reachability Page Identifying Preferred Contact Methods Starting Conversations With People Who Are Not on a List Redialing the Last Number You Called Dialing a Number in Other Applications Dialing From Your Macintosh Address Book Responding to Incoming Calls Working With Conversations In Progress Entering Touch-Tone Responses Transferring Calls Showing or Hiding the Roster of Participants Changing the Audio Volume and Video Transmission Putting Conversations on Hold and Retrieving Them Ending Conversations Closing Conversation Windows Page Using Video About Video Conversations Before You Use Video Previewing Your Video Image Starting Video Conversations Adding Video to Conversations Responding to Requests to Add Video to Conversations Working With Video Conversations In Progress Removing Video from a Conversation Page Using Web Conferencing About Web Conferencing Adding Web Conferencing to Conversations Adding Participants to Web Conferencing Sessions Working With Web Conferencing Sessions In Progress Comparison with Cisco Unified MeetingPlace Express Web Meetings Page Page Hosting Conference Calls Creating Conference Calls About Merging Calls Merging Calls Page Page Sending E-Mail Messages Page Managing Contacts About the Contact List Working With Contacts Searching for Contacts Working With Search Results Accessing Contact Details Deleting Contacts from the Contact List Working with Groups of Contacts Adding Contacts to Groups Deleting Groups Page Working With Recent Communications About Recent Communications Working With the Recent Communications List and Its Entries About Recent Communications Items Accessing Voice Mail Page Page About Your Preferences and Status Viewing Your Current Status Specifying Preferences Setting Up Voice Mail and Web Conferencing Setting Up Voice Mail Setting Up Web Conferencing Setting Up Automatic Login and Password Entry Before Logging In After Logging In Canceling Automatic Log In and Password Entry Choosing the Active Phone Choosing the Associated Desk Phone Specifying Your Preferred Contact Method and Contact Information Specifying the Method, Phone Number, and E-mail Address Specifying Only the Method Specifying Your Reachability Status Specifying When Your Reachability Status Changes Automatically Specifying Your Custom Status Message Page Page Page Troubleshooting Installation Problems Problems Logging In and Connecting to the Network Configuration Problems Problems with the Console Problems with Reachability Problems Making Calls Problems With Incoming Calls Problems During a Conversation Page Problems with Video Problems with Web Conferencing Problems in the Recent Communications Pane Problems with Search Capturing Information About Problems Enabling Detailed Logging Page GLOSSARY C D P R S W INDEX A B C D E F G H M N O P S T U V W