Cisco Systems OL-10984-01 manual Problems with Search, Capturing Information About Problems, 10-8

Chapter 10 Troubleshooting

Problems with Search

Problem A person in my company has called me, but the Recent Communications pane shows the phone number of the person, not the name.

Solution The person may have called from a number that the system does not recognize (for example, a home phone), or the corporate directory may be out of date.

Problems with Search

Problem Search seems to find incorrect results.

Solution The system searches several different attributes, and depending on how the administrator has configured them, can include results that you might not expect.

Capturing Information About Problems

If you experience problems, your system administrator may request log files. Use the following procedure to collect these files.

Note If you see the message The application Cisco Unified Personal Communicator-K9 quit unexpectedly, click Close. Do not send a report to Apple.

Note If you experience a problem follow these instructions immediately, before you relaunch the application.

Step 1 Collect the following files:

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
10-8	OL-10984-01