Chapter10 Troubleshooting
Problems with Search
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User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Problem A person in my company has called me, but the Recent Communications
pane shows the phone number of the person, not the name.
Solution The person may have called from a number that the system does not
recognize (for example, a home phone), or the corporate directory may be out of
date.
Problems with Search
Problem Search seems to find incorrect results.
Solution The system searches several different attributes, and depending on how
the administrator has configured them, can include results that you might not
expect.
Capturing Information About Problems
If you experience problems, your system administrator may request log files. Use
the following procedure to collect these files.
Note If you see the message The application Cisco Unified Personal
Communicator-K9 quit unexpectedly, click Close. Do not send a report to
Apple.
Note If you experience a problem follow these instructions immediately, before you
relaunch the application.
Step1 Collect the following files: