Cisco Systems OL-10984-01 manual Problems with Video, 10-6

Chapter 10 Troubleshooting

Problems with Video

Problems with Video

Problem The options to start a video conversation, add video to my conversation, answer a call with video, or “View local video” are dimmed.

Solution You can use video only if your soft phone is the active phone. See the “Choosing the Active Phone” section on page 9-5. You will need to end any current conversation and start a new one with the soft phone.

Problem The computer does not properly recognize the camera, or I cannot see my own video image.

Solution Try the following:

•Make sure you meet the criteria in the “Before You Use Video” section on page 3-2.

•Unplug the camera and plug it in again.

•Plug the camera into a different USB port.

•Quit Cisco Unified Personal Communicator if it is running, then relaunch it.

Problem I added video to a conversation, but the video image of the other person does not appear.

Solution The other person may not have a video camera, or may have declined to add video to the conversation.

Problem Video is slow or of poor quality, or does not appear.

Solution Try the following:

•If you are running on battery power, plug in the AC adaptor.

•Click the Help menu and make sure there is no check mark beside Enable Detailed Logging. For more information, see “Enabling Detailed Logging” section on page 10-9.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
10-6	OL-10984-01