Manuals / Brands / Personal Care / Medical Alarms / Cisco Systems / Personal Care / Medical Alarms

Cisco Systems OL-10984-01 Problems with the Console , Problems with Reachability

1 104

Download 104 pages, 1.24 Mb

10-3

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter10 Troubleshooting

Problems with the Console

Problems with the Console

Problem The console is too big; it does not fit on my screen.

Solution The minimum recommended screen resolution is 1024x768.

Choose Apple menu > System Preferences and click Displays.

For more information, see the Help for your operating system.

Problem The menu item, button, or other option that I want to use is dimmed.

Solution Possible solutions include:

•You may need to click a contact or communication, then click the button.

•The option may not be available for the contact or communication that you

have currently selected.

•The option may not apply in the current situation. For example, “Mark

Unread” is not available if you have selected an item that is already marked

Unread.

•See also Problems Making Calls, page 10-4.

Problem Columns in the console are too narrow to display all of the information.

Solution Possible solutions include:

•Hover your mouse pointer over an item in a list to view more information.

•Resize the columns. See the “Changing the View of the Console and Its

Panes” section on page1-9.

•Make the entire console larger. See the “Changing the View of the Console

and Its Panes” section on page1-9.

Problems with Reachability

Problem Reachability indicators are not appearing correctly.

Solution Make sure your firewall settings are correct. Contact your system

administrator. If necessary, see the online help or documentation for your

operating system.

Contents

Main User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 9/14/2006 Page Page Page Page Page Page Page Page Page CONTENTS Page Page Page Introducing Cisco Unified Personal Communicator About Cisco Unified Personal Communicator About Available Features Cisco Product Security Overview Setting Up Cisco Unified Personal Communicator System Requirements Installing Cisco Unified Personal Communicator Before You Use Cisco Unified Personal Communicator Setting Up Your Headset Setting Up Your Camera Logging In for the First Time Setting Essential Preferences About Logging In Launching and Logging In About the Cisco Unified Personal Communicator Console Overview of the Console Page Changing the View of the Console and Its Panes Working With Items Listed in Panes Getting Documentation Uninstalling Having Conversations About Conversations Starting Conversations Starting Audio Conversations Starting Conversations With People Listed in the Console Determining Callee Reachability Page Identifying Preferred Contact Methods Starting Conversations With People Who Are Not on a List Redialing the Last Number You Called Dialing a Number in Other Applications Dialing From Your Macintosh Address Book Responding to Incoming Calls Working With Conversations In Progress Entering Touch-Tone Responses Transferring Calls Showing or Hiding the Roster of Participants Changing the Audio Volume and Video Transmission Putting Conversations on Hold and Retrieving Them Ending Conversations Closing Conversation Windows Page Using Video About Video Conversations Before You Use Video Previewing Your Video Image Starting Video Conversations Adding Video to Conversations Responding to Requests to Add Video to Conversations Working With Video Conversations In Progress Removing Video from a Conversation Page Using Web Conferencing About Web Conferencing Adding Web Conferencing to Conversations Adding Participants to Web Conferencing Sessions Working With Web Conferencing Sessions In Progress Comparison with Cisco Unified MeetingPlace Express Web Meetings Page Page Hosting Conference Calls Creating Conference Calls About Merging Calls Merging Calls Page Page Sending E-Mail Messages Page Managing Contacts About the Contact List Working With Contacts Searching for Contacts Working With Search Results Accessing Contact Details Deleting Contacts from the Contact List Working with Groups of Contacts Adding Contacts to Groups Deleting Groups Page Working With Recent Communications About Recent Communications Working With the Recent Communications List and Its Entries About Recent Communications Items Accessing Voice Mail Page Page About Your Preferences and Status Viewing Your Current Status Specifying Preferences Setting Up Voice Mail and Web Conferencing Setting Up Voice Mail Setting Up Web Conferencing Setting Up Automatic Login and Password Entry Before Logging In After Logging In Canceling Automatic Log In and Password Entry Choosing the Active Phone Choosing the Associated Desk Phone Specifying Your Preferred Contact Method and Contact Information Specifying the Method, Phone Number, and E-mail Address Specifying Only the Method Specifying Your Reachability Status Specifying When Your Reachability Status Changes Automatically Specifying Your Custom Status Message Page Page Page Troubleshooting Installation Problems Problems Logging In and Connecting to the Network Configuration Problems Problems with the Console Problems with Reachability Problems Making Calls Problems With Incoming Calls Problems During a Conversation Page Problems with Video Problems with Web Conferencing Problems in the Recent Communications Pane Problems with Search Capturing Information About Problems Enabling Detailed Logging Page GLOSSARY C D P R S W INDEX A B C D E F G H M N O P S T U V W