10-10

Chapter 10 Troubleshooting

Capturing Information About Problems

Your setting remains until you change it, even after you restart. Detailed logging may impair performance, so you should turn it off as soon as you no longer need it.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
10-10	OL-10984-01

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Contents

User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Transferring Calls Xii About Merging Calls Xiii Troubleshooting Xiv Introducing About Cisco Unified Personal Communicator About Available Features Key Features and BenefitsAbout Available Features, Cisco Product Security Overview, Cisco Product Security Overview Installing Cisco Unified Personal Communicator ProcedureSystem Requirements Setting Up Your Headset Setting Up Your CameraSetting Up Your Headset, Setting Up Your Camera, Before You Use Cisco Unified Personal Communicator Setting Essential Preferences Logging In for the First TimeBefore You Begin About Logging Launching and LoggingTo Do This See the Setting Up Automatic Login and Password Entry About the Cisco Unified Personal Communicator ConsoleOverview of the Console First Time section on OL-10984-01 Changing the View of the Console and Its Panes Item DescriptionChoose Window Toggle pane View Working With Items Listed in Panes See the Working With Contacts Getting Documentation Quick Start Guide Online HelpOther Useful Documentation Uninstalling This Item This Folder Having Conversations About Conversations Hosting Conference Calls Using Web Conferencing Starting ConversationsStarting Audio Conversations Hosting Conference Calls Starting Conversations With People Listed in the Console To Call a Person To Dial This Number This List Do ThisPlace Audio Call Contacts Place Audio Call Info Additional Details to view additional Status Symbol Description Specifying Your Reachability Status, Starting Conversations With People Who Are Not on a List Icon Preferred Contact Method Redialing the Last Number You Called Dialing a Number in Other ApplicationsChoose File Toggle New Call Dialer Choose File Redial Most Recent Number Responding to Incoming Calls Dialing From Your Macintosh Address BookChoose Dial With CiscoUPC Working With Conversations In Progress Before You Use Video section onConversations on Hold and Retrieving Them Entering Touch-Tone Responses Transferring Calls Changing the Audio Volume and Video Transmission When the Active Phone is Desk PhoneWhen the Active Phone is Soft Phone To Do This Showing or Hiding the Roster of Participants Putting Conversations on Hold and Retrieving Them Choose Conversation Pause VideoPause Vide o button Choose Conversation Ending Conversations Closing Conversation Windows OL-10984-01 About Video Conversations Requirements apply. See the Before You Use Video section on Before You Use Video Previewing Your Video ImageChoose Window Show Camera Preview Starting Video Conversations Adding Video to ConversationsConversations section on From Do This Responding to Requests to Add Video to Conversations To Do This Click This Button Removing Video from a Conversation Detach PreviewAdd/Remove Video OL-10984-01 Using Web Conferencing About Web Conferencing Adding Web Conferencing to Conversations Adding Participants to Web Conferencing SessionsStart Web Conferencing Working With Web Conferencing Sessions In Progress Cisco Unified MeetingPlace Express HelpConference button Comparison with Cisco Unified MeetingPlace Express Web Meetings Using Web Conferencing OL-10984-01 Creating Conference Calls About Merging Calls Merging Calls Choose Conversation Merge Working With Conference Calls In Progress OL-10984-01 To Send E-Mail From Do This Send E-mailChoose Contacts Send E-mail OL-10984-01 Managing Contacts About the Contact List Working With Contacts Searching for Contacts NicknameSee the Deleting Contacts from Contact List section on Accessing Contact Details Working With Search ResultsFrom Here Do This Choose Get Contact Info Working with Groups of Contacts Deleting Contacts from the Contact ListGroup Choose Contacts New Group Adding Contacts to Groups Rename GroupChoose Contacts Rename See the Deleting Groups section on Deleting Groups Contacts Add Contact To group nameDeleting Contacts from the Contact List, OL-10984-01 About Recent Communications Working With Recent Communications Working With the Recent Communications List and Its Entries Choose File Get InfoItem Unread Unread About Recent Communications Items Edit DeleteChoose Recent Purge Deleted Items Choose Undelete Recent Item Accessing Voice Mail See the Setting Up Voice Mail and Web ConferencingIcon Communication Type Recent Play Voice Mail See the Working With the Recent Communications ListIts Entries section on OL-10984-01 Viewing Your Current Status To View This Do ThisChoose Contacts Show My Choose Contacts Show My Info Setting Up Voice Mail and Web Conferencing Setting Up Voice MailProcedures Setting Up Voice Mail, Setting Up Web Conferencing, Setting Up Web Conferencing Choose CiscoUPC Preferences Setting Up Automatic Login and Password Entry Before LoggingAfter Logging Canceling Automatic Log In and Password Entry Automatically log in using this profileCanceling Automatic Log In and Password Entry, Choosing the Active Phone Choosing the Associated Desk Phone Column Number Specifying the Method, Phone Number, and E-mail Address Specifying Only the Method Specifying Your Reachability Status Option Details Uncheck To Idle when I have not used Uncheck To Away when I have not usedClick Reachability Computer for minutes Specifying Your Custom Status Message Creating Custom Status MessagesStatus Menu Choosing a Message to Display Modifying Custom Status MessagesDeleting Custom Status Messages Click the button below the message OL-10984-01 Troubleshooting 10-1 Installation Problems Configuration Problems10-2 Problems with the Console Problems with ReachabilitySee also Problems Making Calls, 10-3 Problems Making Calls Problems With Incoming CallsProblems During a Conversation Problems with Video, Problems with Web Conferencing, 10-5 Problems with Video 10-6 Problems with Web Conferencing 10-7 Problems with Search Capturing Information About Problems10-8 Enabling Detailed Logging File This FolderUnifiedClientLog.txt Click More Info 10-10 See web conference Contact Details windowWindow that displays during a conversation GL-1 See reachability GL-2 D E IN-1 IN-2 IN-3 IN-4 Clearing Deleting Security Services IN-5 About Adding participants IN-6

Cisco Systems OL-10984-01 manual 10-10

Models: OL-10984-01

OL-10984-01