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Cisco Systems WSC4500XF16SFP manual Troubleshooting Switching Modules Using Cisco IOS, 5-12

Models: WSC4500XF16SFP WSC4500XF32SFP WSC4500X24XIPB

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Troubleshooting Switching Modules Using Cisco IOS

Chapter 5 Troubleshooting

Troubleshooting Switching Modules

Troubleshooting Switching Modules Using Cisco IOS

Connect a terminal to the console port, and look for any of the following system messages:

C4K_CHASSIS-3-LINECARDMUXBUFFERTOSUPALIGNMENTWRON

G

C4K_CHASSIS-3-LINECARDNOTVALIDINSLOT

C4K_CHASSIS-3-MODULENOTSUPPORTHALF

C4K_IOSINTF-5-STALEPHYPORT

C4K_IOSMODPORTMAN-4-INLINEPOWEROVERMAX

If you observe any of these messages, follow the suggestion for that message.

Some problems can be solved by resetting the switching module. Use the hw-module module <n> reset command to reset a switching module, or remove and re-insert the switching module, which resets, restarts, and power cycles the switching module. The show module and show diagnostics online module commands can also provide information useful in solving problems with ports on individual modules.

Not all software versions support all switching modules. If you are having trouble with a module, refer to the software release notes to be sure that it is supported by your software.

	Catalyst 4500 Series Switches Installation Guide
5-12	78-14409-08

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Cisco Systems WSC4500XF16SFP, WSC4500X24XIPB, WSC4500XF32SFP manual Troubleshooting Switching Modules Using Cisco IOS, 5-12

Contents

Cisco Systems, Inc 170 West Tasman Drive San Jose, CA Catalyst 4500 Series Switches Installation GuideDecember 800 553-NETS 6387 Fax 408Turn the television or radio antenna until the interference stops Move the equipment farther away from the television or radioCatalyst 4500 Series Switches Installation Guide Copyright 2002-2005 Cisco Systems, Inc. All rights reservedPage C O N T E N T S Submitting a Service RequestDefinitions of Service Request Severity PrefaceSwitching Traffic Flow Fan Assembly Power SuppliesLoad-Sharing Feature Power FlowSystem Ground Connection Guidelines Verifying the InstallationVentilation Site-Planning ChecklistSystem Boot Verification Replacing Backplane Modules on a Catalyst 4507R or 4510R SwitchTroubleshooting Troubleshooting the Power SupplyOrganization PrefaceAudience ChapterSpecifications Related DocumentationTroubleshooting Repacking a Switchboldface font ConventionsConvention DescriptionCtrl ConventionDescription Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES Warning IMPORTANT SAFETY INSTRUCTIONSSAVE THESE INSTRUCTIONS BEWAAR DEZE INSTRUCTIES Varoitus TÄRKEITÄ TURVALLISUUSOHJEITABEWAHREN SIE DIESE HINWEISE GUT AUF Attention IMPORTANTES INFORMATIONS DE SÉCURITÉCONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZAAviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Advarsel VIKTIGE SIKKERHETSINSTRUKSJONERTA VARE PÅ DISSE INSTRUKSJONENE GUARDE ESTAS INSTRUÇÕESVarning! VIKTIGA SÄKERHETSANVISNINGAR SPARA DESSA ANVISNINGARxvii Obtaining DocumentationCisco.com xviii Product Documentation DVDOrdering Documentation Documentation Feedback Cisco Product Security OverviewReporting Security Problems in Cisco Products Obtaining Technical Assistancehttp//tools.cisco.com/RPF/register/register.do Submitting a Service RequestCisco Technical Support & Documentation Website Definitions of Service Request Severity xxiiPreface Obtaining Additional Publications and Information Obtaining Additional Publications and Informationxxiii xxiv Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URLC H A P T E R Switch FeaturesProduct Overview Catalyst 4503 Switch Features Figure 1-1 Catalyst 4503 Switch Front ViewDescription FeatureTable 1-1 describes the features of the Catalyst 4503 switch Description FeatureFeatures of the Catalyst 4503 Switch continued Feature DescriptionCatalyst 4506 Switch Features Figure 1-2 Catalyst 4506 Switch Front ViewDescription FeatureFeatures of the Catalyst 4506 Switch Description FeatureFeatures of the Catalyst 4506 Switch continued Feature DescriptionFigure 1-3 Catalyst 4507R Switch Front View Catalyst 4507R Switch Features1-10 1-11 FeatureDescription Features of the Catalyst 4507R Switch continued 1-12Feature DescriptionDescription 1-13Feature Figure 1-4 Catalyst 4510R Switch Front View Catalyst 4510R Switch Features1-14 Power suppliesFeatures of the Catalyst 4510R Switch 1-15Feature DescriptionFeatures of the Catalyst 4510R Switch continued 1-16Feature DescriptionDescription 1-17Feature Feature Supervisor Engines1-18 DescriptionSupervisor Engine Features continued 1-19Feature 1. PAgP = Port Aggregation Protocol 2. SPAN = switched port analyzerFigure 1-6 Supervisor Engine II-Plus WS-X4013+ 1-20Figure 1-5 Supervisor Engine II WS-X4013 1-21 Figure 1-8 Supervisor Engine II-Plus 10GE WS-X4013+10GESupervisor Engine IV WS-X4515 1-22Figure 1-9 Supervisor Engine III WS-X4014 10/100BASE-T Port, page 1-23LEDs, page Gigabit Ethernet Uplink Ports, page Figure 1-11 Supervisor Engine V WS-X45161-24 LEDsColor/State CONSOLE Port, page RESET Button, page CompactFlash Port, page1-25 Gigabit Ethernet Uplink Ports10-Gigabit Ethernet Uplink Ports 10/100BASE-T Port RESET ButtonSFP Ports CONSOLE Port1-27 Fan AssemblyCompactFlash Port Catalyst 4500 Series Switches Installation Guide 1-28Chapter 1 Product Overview Fan Assembly Figure 1-13 Catalyst 4503 AirflowCatalyst 4500 Series Switches Installation Guide 1-29Fan Assembly Figure 1-15 Catalyst 4507R AirflowFan Assembly 1-30Fan assembly Catalyst 4500 Series Switches Installation GuideFigure 1-17 AC-Input Power Supply All Except 4200 W Power Supplies1-31 Figure 1-19 1400 W DC-Input Power Supply 1-32Figure 1-18 4200 W Dual Input AC Power Supply Chapter 1 Product Overview Power Supplies1-33 Figure 1-20 1400 W DC Triple-Input Power SupplyPower Supply LEDs Power Supply LEDs1-34 Color/StateEnvironmental Monitoring Feature Power Supply FanLoad-Sharing Feature 1-35Input Input ConfigurationPower Maximum Total OutputMaximum Input Current Power @ -44 V DCMaximum Input Approximate3.3V PSU1PSU2 MinimumPSU1 Dual Redundant Operation1-39 PSU21-40 Power FlowSystem Architecture Power over Ethernet 1-411-42 PoE Over-subscriptionPoE Line Cards Deploying PoE on the Cisco Catalyst 4500 Series 1-43Cisco Catalyst 4500 Series Service Provider DC Power Supply Cisco Catalyst 4500 Series External AC Power Shelf and1400 W DC Power Supply with Integrated Power Entry Module 1-44Management Flow 1-45Switching Traffic Flow 1-46Switching Traffic Flow Over-subscription1-47 Supervisor Redundancy 1-48C H A P T E R Preparing for InstallationWarning Class 1 laser product. Statement Power Connection Guidelines for AC-Powered Systems, page Electrostatic DischargeSite Power Requirements and Heat Dissipation, page Site-Planning Checklist, pagePreventing Electrostatic Discharge Damage Site Power Requirements and Heat Dissipation Power Connection Guidelines for AC-Powered Systems Length LocalePart Number Plug RatingPart Number 1400 W PWR-C45-1400AC= Power SuppliesLocale LengthLength LocalePart Number Plug RatingPart Number Appliance CouplerLocale LengthLocale Appliance Coupler 4200 W Power Supply PWR-C45-4200ACV=2-10 Part NumberPart Number 2-11Locale LengthPower Connection Guidelines for DC-Powered Systems 2-12Calculating DC Input Current 2-13Ventilation 2-142-15 Output PowerCalculating System Heat Dissipation Output PowerVerified by Site-Planning ChecklistPlanning Activity TimeVerified by Task NoPlanning Activity TimeCatalyst 4500 Series Switches Installation Guide 2-18Chapter 2 Preparing for Installation Site-Planning Checklist 78-14409-08Rack-Mounting the Switch, page Installing the Switch in a RackChecking the Shipping Container Contents, page C H A P T E RChecking the Shipping Container Contents Rack-Mounting the Switch Required Installation ToolsRack-Mounting Catalyst 4500 Series Switches Quantity Part DescriptionCatalyst 4500 Series Switches Installation Guide Figure 3-1 L Brackets on the Front Edge of the Catalyst 4503 SwitchChapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 78-14409-08Catalyst 4500 Series Switches Installation Guide Figure 3-2 L Brackets on the Front Edge of the Catalyst 4506 SwitchChapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 78-14409-08Catalyst 4500 Series Switches Installation Guide Figure 3-3 L Brackets on the Front Edge of the Catalyst 4507R SwitchChapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 78-14409-08Figure 3-4 L Brackets on the Front Edge of the Catalyst 4510R Switch Chapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 3-10Figure 3-5 Attaching the Cable Guide to the Catalyst 4503 Switch Catalyst 4500 Series Switches Installation GuideChapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 3-11Figure 3-6 Attaching the Cable Guide to the Catalyst 4506 Switch Catalyst 4500 Series Switches Installation GuideChapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 3-12Figure 3-7 Attaching the Cable Guide to the Catalyst 4507R Switch Catalyst 4500 Series Switches Installation Guide3-13 Step 3 Install the chassis in the rack as follows3-14 Figure 3-9 Installing a Catalyst 4503 Switch in the RackChapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 3-15Figure 3-10 Installing a Catalyst 4506 Switch in the Rack Catalyst 4500 Series Switches Installation GuideChapter 3 Installing the Switch in a Rack Rack-Mounting the Switch 3-16Figure 3-11 Installing a Catalyst 4507R Switch in the Rack Catalyst 4500 Series Switches Installation Guide3-17 Figure 3-12 Installing a Catalyst 4510R Switch in the RackFigure 3-13 Catalyst 4503 Grounding Holes System Ground Connection Guidelines3-18 Catalyst 4500 Series Switches Installation Guide 3-19Chapter 3 Installing the Switch in a Rack Figure 3-14 Catalyst 4506 Grounding HolesCatalyst 4500 Series Switches Installation Guide 3-20Chapter 3 Installing the Switch in a Rack Figure 3-15 Catalyst 4507R Grounding HolesCatalyst 4500 Series Switches Installation Guide 3-21Chapter 3 Installing the Switch in a Rack Figure 3-16 Catalyst 4510R Grounding HolesParts and Required Tools 3-22Connecting System Ground and Power 3-233-24 Step 5 Remove the label that covers the grounding pad3-25 Step 9 Connect the power supply cordsCatalyst 4500 Series Switches Installation Guide 3-26Chapter 3 Installing the Switch in a Rack System Ground Connection GuidelinesRemoving and Replacing FRUs C H A P T E RRemoving and Replacing the Chassis Fan Assembly, page Removing and Replacing the Power SupplyRemoving and Replacing the Power Supply, page Replacing Backplane Modules on a Catalyst 4507R or 4510R Switch, pageRemoving and Replacing the Power Supply Figure 4-1 AC-Input Power SupplyFigure 4-2 4200 W Dual-Input AC Power Supply Catalyst 4500 Series Switches Installation GuideRemoving and Replacing the Power Supply Figure 4-3 DC-Input Power SupplyFigure 4-4 1400 W DC Triple-input Power Supply Serial communication connectorRemoving an AC-Input Power Supply Required ToolsFigure 4-6 Loosening the Side-Clamp Screw Removing and Replacing the Power SupplyCatalyst 4500 Series Switches Installation Guide Figure 4-7 Loosening the Captive ScrewsCaution Use both hands to grasp a power supply Installing an AC-Input Power Supply Step 11 Press the power switch down to the on position see Figure 4-10 The LED labeled GOOD is green The LED labeled FAIL is not litRequired Tools Removing a DC-Input Power SupplyRemoval Procedure 4-11Figure 4-12 DC Triple-input Power Supply 4-12Figure 4-11 DC-Input Power Supply Removing and Replacing the Power SupplyFigure 4-14 Connecting the DC-Input Wires Triple-input Power Supply 4-13Figure 4-13 Connecting the DC-Input Wires Removing and Replacing the Power Supply4-14 Figure 4-15 Loosening the Captive Screws4-15 Figure 4-16 Handling a DC-Input Power SupplyWarning Use copper conductors only. Statement Installing a DC-Input Power SupplyInstallation Procedure 4-164-17 Step 6 Replace the terminal coverRemoving and Replacing the Chassis Fan Assembly 4-18Removing and Replacing the Chassis Fan Assembly 4-19Figure 4-17 Catalyst 4503 System Fan Assembly Catalyst 4500 Series Switches Installation GuideCaptive installation screws 4-20Figure 4-18 Catalyst 4506 System Fan Assembly Removing and Replacing the Chassis Fan AssemblyRemoving and Replacing the Chassis Fan Assembly 4-21Figure 4-19 Catalyst 4507R System Fan Assembly Captive installationFan assembly 4-22Figure 4-20 Catalyst 4510R System Fan Assembly Removing and Replacing the Chassis Fan Assembly4-23 Removing the Fan AssemblyInstalling the Fan Assembly 4-24 Replacing Backplane Modules on a Catalyst 4507R or 4510R SwitchVerifying the Installation 4-25 htm#wp21932Catalyst 4500 Series Switches Installation Guide 4-26Replacing Backplane Modules on a Catalyst 4507R or 4510R Switch Figure 4-21 Catalyst 4507R BackplaneFigure 4-23 Releasing the Module 4-27Figure 4-22 Finding the Seating Levers Figure 4-24 Removing the Module 4-28Figure 4-25 Seating the Replacement Module 4-29 Step 9 Make sure the module is fully seated. See FigureVerify the New Modules 4-30Troubleshooting C H A P T E RSystem Boot Verification Problem Solving to the System Component Level Using LEDs to Identify Startup Problems Step 4 Verify that the LEDs labeled STATUS on each switching module are green when the supervisor engine completes initialization Troubleshooting the Power Supply Troubleshooting Power Problems using Cisco IOS Troubleshooting the Fan Assembly Troubleshooting Backplane Modules Troubleshooting Switching Modules 5-10Description 5-11Switching Module LEDs Figure 5-2 10/100BASE-T Port LEDsTroubleshooting Switching Modules Using Cisco IOS 5-12Chapter 5 Troubleshooting Troubleshooting Supervisor Engines Troubleshooting Supervisor Engines5-13 Color/StateColor/State Troubleshooting Supervisor Engines Using Cisco IOS5-14 Description5-15 C4KREDUNDANCY-2-HANDSHAKETIMEOUT C4KREDUNDANCY-2-POSTFAILRESETContacting the Cisco Technical Assistance Center 5-16Figure 5-3 Catalyst 4503 Serial Number Location Serial Numbers5-17 Catalyst 4500 Series Switches Installation Guide 5-18Chapter 5 Troubleshooting Figure 5-4 Catalyst 4506 Serial Number LocationCatalyst 4500 Series Switches Installation Guide 5-19Chapter 5 Troubleshooting Figure 5-5 Catalyst 4507R Serial Number LocationCatalyst 4500 Series Switches Installation Guide 5-20Chapter 5 Troubleshooting Figure 5-6 Catalyst 4510R Serial Number LocationSpecifications A P P E N D I X ACatalyst 4503 Switch Specifications SpecificationPower Catalyst 4506 Switch SpecificationsSpecification SpecificationPower Catalyst 4507R Switch SpecificationsSpecification SpecificationSpecification PowerCatalyst 4510R Switch Specifications SpecificationPower Catalyst 4500 Series Power SuppliesSpecification 1000 W AC-Input Power Supply Specifications SpecificationSpecification 1300 W AC-Input Power Supply Specifications1300 W AC-Input Power Supply Specifications continued SpecificationSpecification 1400 W AC-Input Power Supply SpecificationsSpecification A-10Specification “Calculating DC Input Current” section on page A-11Specification Table A-8 1400 W DC-Input Power Supply Specifications continued A-12Specification 1400 W DC Triple-Input Power Supply Specifications A-13Specification Table A-9A-14 Specification2 or 1 andPS1/PS2 2 and2800 W AC-Input Power Supply Specifications A-16Specification Table A-124200 W AC-Input Power Supply Specifications A-17Specification Table A-133.3V TotalA-18 3.3VRepacking a Switch A P P E N D I X BAppendix B Repacking a Switch Figure B-1 Catalyst 4500 Series Switch Packing MaterialDocumentation and accessories Packing foam Packing carton Catalyst 4500 Series Switches Installation GuideIN-1 NumericsAI N D E IN-2 IN-3 IN-4 IN-5 IN-6 Index IN-7Catalyst 4500 Series Switches Installation Guide 78-14409-08Index IN-8Catalyst 4500 Series Switches Installation Guide 78-14409-08