UNDERSTANDING DISPLAY MESSAGES
Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.
• If the message is not in the table, cycle the power and try the job again. If the problem persists, call for service.
•When you call for service, it is very convenient to provide the service representative with the contents of display message.
•xxx indicates the media type.
MESSAGE | MEANING | SUGGESTED | |
SOLUTIONS | |||
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ADC Not | A problem has | Turn the power switch | |
Confirm Error | occurred in the ADC | off and on. If the problem | |
| in the printer. | persists, call for service. | |
Cancel? | Your printer’s memory | To cancel the fax job, | |
W Yes X | has become full while | press the OK button to | |
| trying to store an | accept Yes. | |
| original into memory. | If you want to send those | |
|
| pages that have been | |
|
| successfully stored, | |
|
| press the OK button to | |
|
| accept No. You should | |
|
| send the remaining | |
|
| pages later, when | |
|
| memory is available. | |
[COMM. Error] | The printer has a | Ask the sender to try | |
| communication | again. | |
| problem. |
| |
Connection Error | Connection with the | Check the server | |
| SMTP server failed. | settings and the network | |
|
| cable. | |
Data Read Fail | Time expired while | Try again. | |
Check USB Mem. | reading data. |
| |
Data Write Fail | Storing to the USB | Check the available USB | |
Check USB Mem. | memory failed. | memory space. | |
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| |
Deve Home Sensor | There is a problem in | Turn the power switch | |
Error | the fuser unit. | off and on. If the problem | |
|
| persists, call for service. | |
[Document Jam] | The loaded original | Clear the jam. | |
| has jammed in the | See "Clearing document | |
| ADF. | jams" on page 58. | |
Door Open | The front cover or rear | Close the cover until it | |
| cover is not securely | locks into place. | |
| latched. |
| |
Enter Again | You entered an | Enter the correct item | |
| unavailable item. | again. | |
File Format | The selected file | Use the correct file | |
Not Supported | format is not | format. | |
| supported. |
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MESSAGE | MEANING | SUGGESTED | |
SOLUTIONS | |||
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Group Not | You have tried to | Use a speed dial number | |
Available | select a group location | or dial a number | |
| number where only a | manually using the | |
| single location | number keypad. | |
| number can be used, |
| |
| such as when adding |
| |
| locations for a Multiple |
| |
| Send operation. |
| |
Install | The imaging unit is | Install the imaging unit. | |
Imaging Unit | not installed. |
| |
Install Toner | The toner cartridge is | Install the toner | |
T | not installed. | cartridge. | |
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| |
Invalid Toner | The toner cartridge | Install the a | |
T | you have installed is | toner cartridge designed | |
| not for your printer. | for your printer. | |
[Incompatible] | The printer has | The received fax data | |
| received a fax from a | will be deleted. | |
| source which is | Reconfirm junk fax | |
| registered as a junk | setup. See "Receiving | |
| fax. | options" on page 43. | |
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| |
IP Conflict | The network IP | Check the IP address | |
| address you have set | and reset it if necessary. | |
| is being used by | See "Setting up the | |
| someone else. | network" on page 18. | |
Line Busy | The receiving fax | Try again after a few | |
| machine did not | minutes. | |
| answer or the line is |
| |
| already engaged. |
| |
[Line Error] | Your printer cannot | Try again. If the problem | |
| connect with the | persists, wait an hour or | |
| receiving fax machine | so for the line to clear | |
| or has lost contact | and try again. | |
| because of a problem | Or, turn the ECM mode | |
| with the phone line. | on. See "Sending | |
|
| options" on page 43. | |
Low Heat Error | There is a problem in | Turn the power switch | |
Cycle Power | the fuser unit. | off and on. If the problem | |
|
| persists, call for service. | |
LSU Motor Error | A problem has | Turn the power switch | |
Cycle Power | occurred in the LSU | off and on. If the problem | |
| (Laser Scanning Unit.) | persists, call for service. | |
LSU Hsync Error | A problem has | Turn the power switch | |
Cycle Power | occurred in the LSU | off and on. If the problem | |
| (Laser Scanning Unit.) | persists, call for service. | |
Mail Exceeds | The mail size is larger | Divide your mail or | |
Server Support | than the supported | reduce the resolution. | |
| size by SMTP server. |
| |
Main Motor | There is a problem in | Open and then close the | |
Locked | the main motor. | front cover. | |
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