CONDITION | SUGGESTED SOLUTIONS |
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Curl or wave | • Ensure that the paper is loaded properly. |
•Check the paper type and quality. Both high temperature and humidity can cause paper
curl. See "Selecting print media" on page 24.
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
•Check the paper type and quality.
See "Selecting print media" on page 24.
•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
Back of printouts | • Check for leaking toner. Clean the inside of | ||||
are dirty | the printer. See "Cleaning the inside" on | ||||
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Solid Color or | • The toner cartridge may not be installed |
Black pages | properly. Remove the cartridge and reinsert |
A | it. |
• The toner cartridge may be defective and | |
need replacing. Remove the toner cartridge | |
and install a new one. See "Replacing the | |
toner cartridge" on page 53. | |
• The printer may require repair. Contact a | |
service representative. | |
Loose toner | • Clean the inside of the printer. |
| See "Cleaning the inside" on page 50. |
| • Check the paper type and quality. |
| See "Selecting print media" on page 24. |
| • Remove the toner cartridge and install a |
| new one. See "Replacing the toner |
| cartridge" on page 53. |
| • If the problem persists, the printer may |
| require repair. Contact a service |
| representative. |
CONDITION | SUGGESTED SOLUTIONS |
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Character Voids | Character voids are white areas within parts of |
A | characters that should be solid black: |
• If you are using transparencies, try another | |
type of transparency. Because of the | |
composition of transparencies, some | |
character voids are normal. | |
• You may be printing on the wrong surface | |
of the paper. Remove the paper and turn it | |
around. | |
| • The paper may not meet paper |
| specifications. See "Selecting print |
| media" on page 24. |
Horizontal stripes | If horizontally aligned black streaks or smears |
| appear: |
AaBbCc | • The toner cartridge may be installed |
improperly. Remove the cartridge and | |
AaBbCc | reinsert it. |
AaBbCc | • The toner cartridge may be defective. |
AaBbCc | Remove the toner cartridge and install a |
new one. See "Replacing the toner | |
AaBbCc | cartridge" on page 53. |
| • If the problem persists, the printer may |
| require repair. Contact a service |
| representative. |
Curl | If the printed paper is curled or paper does not |
| feed into the printer: |
•Turn over the stack of paper in the tray.
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| Also try rotating the paper 180° in the tray. | ||
| • Change the printer option and try again. Go | |||
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| to printer properties, click Paper tab, and | ||
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| set type to Thin Paper. Refer to the | ||
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| Software section for details. | ||
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An unknown image | Your printer is probably being used at an | |||
repetitively appears | altitude of 1,000 m (3,281 ft) or above. | |||
on a next few | The high altitude may affect the print quality | |||
sheets or loose | such as loose toner or light imaging. You can | |||
toner, light print, or | set this option through Printer Settings Utility | |||
contamination | or Printer tab in printer driver’s properties. | |||
See "Altitude adjustment" on page 20. | ||||
occurs. | ||||
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Copying problems | ||||
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CONDITION |
| SUGGESTED SOLUTIONS | ||
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Copies are too light |
| Use Darkness to darken or lighten the | ||
or too dark |
| background of the copies. | ||
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Smears, lines, |
| • If defects are on the original, press | ||
marks, or spots |
| Darkness to lighten the background of your | ||
appears on copies |
| copies. | ||
•If no defects are on the original, clean the scan unit. See "Cleaning the scan unit" on page 52.
Copy image is | • Ensure that the original is face down on the |
skewed | scanner glass or face up in the ADF. |
•Check that the copy paper is loaded correctly.
