Dell 2145cn manual Printing problems, Troubleshooting, See the Software section

Printing problems

CONDITION	POSSIBLE	SUGGESTED SOLUTIONS
	CAUSE
The printer does	The printer is not	Check the power cord
not print.	receiving power.	connections. Check the
		power switch and the power
		source.
	The printer is not	Select Dell 2145cn Color
	selected as the	Laser MFP as your default
	default printer.	printer in your Windows.

Check the printer for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 64).

•No paper is loaded. Load paper (see "Loading paper" on page 27).

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

The connection	Disconnect the printer cable
cable between the	and reconnect it.
computer and the
printer is not
connected properly.
The connection	If possible, attach the cable
cable between the	to another computer that is
computer and the	working properly and print a
printer is defective.	job. You can also try using a
	different printer cable.
The port setting is	Check the Windows printer
incorrect.	setting to ensure that the
	print job is sent to the correct
	port. If the computer has
	more than one port, ensure
	that the printer is attached to
	the correct one.
The printer may be	Check the printer properties
configured	to ensure that all of the print
incorrectly.	settings are correct.
The printer driver	Reinstall the printer software.
may be incorrectly	See the Software section.
installed.
The printer is	Check the display message
malfunctioning.	on the control panel to see if
	the printer is indicating a
	system error.
The document size	Get more hard disk space
is so big that the	and print the document
hard disk space of	again.
the computer is not
enough to access
the print job.

CONDITION	POSSIBLE	SUGGESTED SOLUTIONS
	CAUSE
The printer	The paper source	For many software
selects print	selection in the	applications, the paper
materials from	printer properties	source selection is found
the wrong paper	may be incorrect.	under the Thin Paper tab
source.		within the printer properties.
		Select the correct paper
		source. See the printer driver
		help screen.
A print job is	The job may be very	Reduce the complexity of the
extremely slow.	complex.	page or try adjusting the print
		quality settings.
Half the page is	The page orientation	Change the page orientation
blank.	setting may be	in your application. See the
	incorrect.	printer driver help screen.
	The paper size and	Ensure that the paper size in
	the paper size	the printer driver settings
	settings do not	matches the paper in the
	match.	tray.
		Or, ensure that the paper
		size in the printer driver
		settings matches the paper
		selection in the software
		application settings you use.
The printer	The printer cable is	Disconnect the printer cable
prints, but the	loose or defective.	and reconnect. Try a print job
text is wrong,		that you have already printed
garbled, or		successfully. If possible,
		attach the cable and the
incomplete.
		printer to another computer
		and try a print job that you
		know works. Finally, try a
		new printer cable.
	The wrong printer	Check the application’s
	driver was selected.	printer selection menu to
		ensure that your printer is
		selected.
	The software	Try printing a job from
	application is	another application.
	malfunctioning.
	The operating	Exit Windows and reboot the
	system is	computer. Turn the printer off
	malfunctioning.	and then back on again.
Pages print, but	The toner cartridge	Redistribute the toner, if
are blank.	is defective or out of	necessary (see
	toner.	"Redistributing toner" on
		page 58).
		If necessary, replace the
		toner cartridge.
	The file may have	Check the file to ensure that
	blank pages.	it does not contain blank
		pages.
	Some parts, such as	Contact a service
	the controller or the	representative.
	board, may be
	defective.

74 Troubleshooting